IT Helpdesk Intern: Frontline Tech Support (Bilingual)

Holland LP; University Park (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Holland LP is seeking an IT Help Desk Intern in University Park, IL to keep end users productive. You will receive, prioritize, document, and resolve help requests, with hands-on desktop support to quickly restore business tasks.

Responsibilities include handling requests via phone, walk-up, and email; creating tickets, assisting with password resets, device setups, and basic guidance. You will escalate complex issues to senior staff and perform post-resolution follow-ups to prevent future

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Bi-lingual in English and Spanish a plus.
• Experience with Windows OS and Microsoft Office 365 is beneficial.
• Strong customer service and communication skills.

Responsibilities

• Handle end-user help requests via phone, walk-up, email, and ticketing system.
• Provide desktop support and basic technical guidance.
• Create and document tickets with user details and issue description.
• Assist with password resets and permissions per policy.
• Escalate complex issues to senior staff when needed.
• Follow up to ensure resolution and document outcomes.

Skills

English-Spanish bilingual

Customer service

Strong communication

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Windows

Microsoft Office 365

iOS devices

Job description

Holland LP is seeking an IT Help Desk Intern in University Park, IL to keep end users productive. You will receive, prioritize, document, and resolve help requests, with hands-on desktop support to quickly restore business tasks.

Responsibilities include handling requests via phone, walk-up, and email; creating tickets, assisting with password resets, device setups, and basic guidance. You will escalate complex issues to senior staff and perform post-resolution follow-ups to prevent future