IT Support & Network Administrator - Hybrid & Employee-Owned

Fishbeck, Thompson, Carr & Huber; Grand Rapids (MI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Hybrid schedule

Tuition/education assistance

Paid holidays

401(k) with profit sharing

Stock ownership through ESOP

Job summary

Fishbeck, Thompson, Carr & Huber is seeking an IT Support and Network Administrator in Grand Rapids. This hybrid role balances end-user IT support with network and platform administration, sharing time between Help Desk and Network teams.

The ideal candidate brings hands-on Windows 11 experience, AD/M365 proficiency, and a security-minded approach to support a design and engineering firm with diverse software needs.

Qualifications

• Three or more years of IT support, systems administration, or related roles.
• Associate or bachelor’s degree in Information Technology or related field, or equivalent experience.
• Hands-on experience supporting Windows 11, imaging & deployment, and end-user troubleshooting.

Responsibilities

• Provide timely, professional IT support to employees across the organization.
• Diagnose and resolve hardware, software, account access, and connectivity issues.
• Configure and support Windows 11 workstations per IT and security standards.
• Install and troubleshoot Microsoft apps, design software, and business apps.
• Manage user accounts and permissions across AD, Entra ID, M365, and Exchange Online.
• Assist with onboarding/offboarding and workstation lifecycle activities.
• Support wired/wireless networks, remote connectivity, and related infrastructure.
• Contribute to network security controls and vulnerability remediation.
• Investigate escalated issues with connectivity, identity, and system access.
• Coordinate with IT teams and vendors during upgrades and incidents.
• Create and maintain technical documentation and troubleshooting resources.
• Identify opportunities to improve processes, security, and reliability.

Skills

IT support

Network administration

Windows 11

Active Directory

Microsoft 365

Microsoft Entra ID

Troubleshooting

Customer service

Documentation

Security fundamentals

Education

Associate or bachelor's degree in IT

Tools

Active Directory

Microsoft Entra ID

Microsoft 365

Exchange Online

Egnyte

Job description

Fishbeck, Thompson, Carr & Huber is seeking an IT Support and Network Administrator in Grand Rapids. This hybrid role balances end-user IT support with network and platform administration, sharing time between Help Desk and Network teams.

The ideal candidate brings hands-on Windows 11 experience, AD/M365 proficiency, and a security-minded approach to support a design and engineering firm with diverse software needs.