IT Helpdesk Engineer - Windows/macOS Support Pro | 12-Week Parental Leave

MW California, LLC; California (MO); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k

Life Insurance

Disability Coverage

Parental Leave

Employee Discounts

Admission to Meow Wolf attractions

Job summary

Meow Wolf is seeking an IT Support Specialist to provide hands‑on technical assistance to users and systems. You will troubleshoot hardware, software, and network issues, manage the helpdesk, deploy devices, and document solutions while partnering with vendors to keep operations running smoothly.

You’ll be responsible for configuring laptops, maintaining desktops/printers, performing preventative maintenance, and delivering user training.

Qualifications

• 3+ years of professional IT experience with Level 2 proficiency.
• Proficiency with Windows and macOS desktop operating systems.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Strong knowledge of computer hardware/software testing and troubleshooting.
• Experience with backup solutions and antivirus; familiarity with SaaS apps and licensing.
• Experience with Ethernet cabling and network fundamentals.
• Understanding of Windows Server environments (AD, DHCP, DNS, GPO).
• Understanding of LAN/WAN technologies and common network devices.
• Excellent customer service and communication skills.
• Helpdesk experience; CompTIA A+ and Network+ certifications; OSI model knowledge.

Responsibilities

• Provide day‑to‑day technical support; research and resolve user‑reported issues.
• Triage and work tickets in the helpdesk system; document actions and resolutions.
• Configure, deploy, and maintain macOS/Windows laptops/desktops, printers, and peripherals.
• Perform preventative maintenance; install service releases; maintain desktop applications.
• Monitor network devices and LAN performance; elevate issues as needed.
• Implement virus protection, detection, and remediation.
• Deliver basic training to end users on hardware/software use and best practices.
• Coordinate with hardware/software vendors for escalated support.
• Create and maintain installation, maintenance, troubleshooting, licensing and configuration docs.
• Assist with AV setup for internal meetings and events.
• Recommend support improvements to the IT team and complete other duties as assigned.

Skills

Windows

macOS

Google Workspace

Microsoft 365 admin

Networking basics

Customer service

Documentation

Helpdesk tools

Troubleshooting

Education

Associate’s or Bachelor’s degree in a technical field

Tools

Active Directory

DHCP/DNS

MDM

CompTIA A+

Network monitoring

Job description

Meow Wolf is seeking an IT Support Specialist to provide hands‑on technical assistance to users and systems. You will troubleshoot hardware, software, and network issues, manage the helpdesk, deploy devices, and document solutions while partnering with vendors to keep operations running smoothly.

You’ll be responsible for configuring laptops, maintaining desktops/printers, performing preventative maintenance, and delivering user training.