IT Helpdesk Engineer - Dynamic On-Site IT Support

Meow Wolf, Inc.; Los Angeles (CA); On-site; USD 41,328 - 56,481; Full time

Benefits offered by this job

Medical Insurance options

Dental and Vision Insurance

HSA, HRA, and FSA options

401k Retirement Plan

Life Insurance & Disability Coverage

Parental Leave

Admission to Meow Wolf attractions

Job summary

Meow Wolf, Inc. is seeking an IT Helpdesk Engineer to provide hands-on technical support for our Los Angeles location.

You will troubleshoot hardware, software, and network issues, manage the helpdesk system, and deploy devices while collaborating with vendors to keep operations running smoothly. The role requires 3+ years in IT support, proficiency with Windows and macOS, and experience with Google Workspace and Microsoft 365.

Qualifications

• 3+ years of professional IT/helpdesk experience.
• Proficiency with Windows and macOS desktop OS.
• Proficiency with Google Workspace and Microsoft 365 administration.
• Strong knowledge of hardware/software troubleshooting.
• Experience with antivirus, backups, and network basics.
• Familiarity with Active Directory, DHCP, DNS, and Group Policy.
• Excellent customer service and communication skills.
• Associate’s or Bachelor’s degree in a technical field (or equivalent).
• Helpdesk certifications (CompTIA A+, Network+) preferred.

Responsibilities

• Provide hands-on technical support for users and systems.
• Triage and resolve tickets in the helpdesk system; document actions.
• Configure and maintain macOS/Windows laptops, printers, and peripherals.
• Perform preventative maintenance and software updates.
• Monitor LAN performance and escalate network issues.
• Install/maintain antivirus and security measures.
• Provide basic end-user training on hardware/software usage.
• Create and maintain technical documentation.
• Assist with AV setup for meetings and events.
• Recommend IT improvements to the team.

Skills

Windows OS

macOS

Google Workspace

Microsoft 365 administration

Networking fundamentals

Helpdesk ticketing

Customer service

Documentation

Education

Associate’s or Bachelor’s degree in a technical field

Tools

MDM

Backup solutions

SaaS apps

Job description

Meow Wolf, Inc. is seeking an IT Helpdesk Engineer to provide hands-on technical support for our Los Angeles location.

You will troubleshoot hardware, software, and network issues, manage the helpdesk system, and deploy devices while collaborating with vendors to keep operations running smoothly. The role requires 3+ years in IT support, proficiency with Windows and macOS, and experience with Google Workspace and Microsoft 365.