IT Help Desk Technician

RubixComm; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

RubixComm is seeking a dedicated technical support specialist to assist users with hardware and software issues and to ensure smooth IT operations in Buffalo, NY. The role emphasizes strong problem solving, clear communication, and a service-oriented mindset.

Responsibilities include installing and configuring systems, maintaining peripherals, tracking IT assets, and supporting deployments. Candidates should be comfortable working independently and as part of a team, with a customer-first

Qualifications

• Proven experience in a technical support or help desk role.
• Strong knowledge of Microsoft Windows and Office Suite.
• Familiarity with networking concepts and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Nice to have Relevant certifications such as CompTIA A+, ITIL, or similar.
• Experience with ticketing systems and remote support tools.
• Understanding of Mac OS and Linux environments.

Responsibilities

• Respond to user inquiries and provide troubleshooting assistance for hardware and software issues.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Monitor and manage IT asset inventory.
• Document and track support requests using the help desk software.
• Assist in the deployment of new software and hardware solutions.
• Provide training and guidance to end-users on basic IT procedures.

Skills

Technical support

Windows & Office

Networking concepts

Communication skills

Teamwork

Independence

Remote support tools

Mac OS & Linux

Tools

Ticketing systems

Remote support tools

IT asset management tools

Job description

Overview

We are seeking a dedicated individual to provide exceptional technical support to our users. The ideal candidate will possess a strong understanding of IT systems and a passion for helping others.

Key Responsibilities

• Respond to user inquiries and provide troubleshooting assistance for hardware and software issues.


• Install, configure, and maintain computer systems, printers, and other peripherals.


• Monitor and manage IT asset inventory.


• Document and track support requests using the help desk software.


• Assist in the deployment of new software and hardware solutions.


• Provide training and guidance to end-users on basic IT procedures.

Requirements

• Proven experience in a technical support or help desk role.


• Strong knowledge of Microsoft Windows and Office Suite.


• Familiarity with networking concepts and troubleshooting.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a team.


• Nice to haveRelevant certifications such as CompTIA A+, ITIL, or similar.


• Experience with ticketing systems and remote support tools.


• Understanding of Mac OS and Linux environments.