Helpdesk Technician

SurePoint Technologies Inc.; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Life, Disability Insurance

Health Savings Accounts

401K with match

Paid Time Off

Employee Assistance Program

Summer Flex Fridays

Job summary

SurePoint Technologies is seeking a Helpdesk Technician to deliver technical assistance for a range of hardware and software needs across the organization. You will support desktop, laptop, and peripheral devices, manage user accounts, and contribute to ongoing system improvement projects.

The role emphasizes efficient ticket handling, basic troubleshooting, and collaboration with other corporate services teams to ensure smooth onboarding and offboarding processes.

Qualifications

• Experience providing end-user support across desktop, mobile, and email.
• Familiarity with Microsoft 365 services (Teams, Exchange, SharePoint).
• Ability to learn and support various internal systems and tools.
• Strong organizational skills and attention to detail.

Responsibilities

• Receive, prioritize, document, and resolve end-user requests via internal ticketing system.
• Provide general software support and basic troubleshooting.
• Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking.
• Assist onboarding/offboarding processes, including user setup and access control.
• Escalate issues to higher-level support as needed.
• Participate in projects related to compliance and internal system improvements.

Skills

End-user support

M365 management

Learning new systems

Organization & detail

Education

Associate degree in IT

CompTIA A+ certification

Tools

MS 365 Suite

Job description

SurePoint® Technologies delivers award-winning software that helps mid-sized law firms boost efficiency and maximize financial performance. Our cloud-based solutions connect client management, practice management, and financial systems to improve efficiency and collaboration.

With over 40 years in legal tech and a team of CPAs, former lawyers, and top engineers, we understand what law firms need to thrive. We’re passionate about building tools that reduce administrative work – so our customers can focus on what matters most: serving their clients.

Job Overview:

The Helpdesk Technician provides technical assistance and direct support to internal associates for a variety of hardware and software needs. The Helpdesk Technician is responsible for desktop, laptop, hardware, and software support along with additional technology support when needed. This role includes general software support, user access management, and resolution of technical support tickets. The technician also contributes to ongoing projects related to compliance and systems improvements.

Responsibilities and Duties:

• Receive, prioritize, document, and actively resolve end user help requests and technical issues through the internal support ticketing system.
• Provide general software support and basic troubleshooting.
• Set up and troubleshoot desktop hardware, monitors, peripherals, and basic networking connections.
• Partner with other corporate services departments to ensure onboarding and offboarding processes are completed, including user setup and disabling account access.
• Escalate unresolved issues to higher-level support or specialized teams as appropriate.
• Participate in projects related to compliance and internal system improvements.

Skills and Qualifications:

• Experience in providing end-user support (desktop, mobile, and email).
• Familiarity managing M365 services; i.e. Teams, Exchange and SharePoint.
• Ability to learn and support various internal systems and tools.
• Strong organizational skills and attention to detail.

Additional Qualifications that are nice to have:

• Associate's degree in computer science, Information Technology, or related field, or equivalent.
• Certification such as CompTIA A + or equivalent.
• Experience in managing or provisioning user accounts.

At SurePoint, we know our people are our greatest strength. That’s why we offer a comprehensive total rewards package – and we’re always evolving our benefits to support employee needs at every stage of life and career.

Benefits Include

• Flexible Spending Accounts
• Life, Short-term and Long-term Disability Insurance (employer paid)
• Health Savings Accounts
• 401K (immediately vested, employer match)
• Paid Time Off (Flexible PTO, holidays)
• Employee Assistance Program
• Summer Flex Fridays

To learn more about SurePoint and our products, visit our corporate web site at www.surepoint.com and follow us on LinkedIn, Facebook and Twitter.

SurePoint is proud to be an Equal Opportunity Employer. All applicants will be considered without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, physical or mental disability, veteran status, medical condition, or any other classification protected by law.