IT Support Technician I: Desktop & User Services

Lancaster County Economic Development; Lancaster (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

The Lancaster County Economic Development is seeking an IT Technician I to provide first- and second-level technical support to County employees. You will handle desktops, laptops, mobile devices, printers, and vendor applications, with remote and deskside assistance and service-request management.

You will document issues, assist with deployments, asset management, and training, while maintaining end-user satisfaction and collaborating with senior IT staff on complex problems.

Qualifications

• Requires a high school diploma or GED; technical degree preferred.
• 1–2 years of experience in a helpdesk or technical support environment.
• Excellent oral, written and customer service skills.
• Must have valid driver’s license with clean driving record.

Responsibilities

• Troubleshoot hardware and software problems; document resolutions.
• Provide remote and deskside support for County devices.
• Maintain accurate support documentation in the ticketing system.
• Assist with technology deployments and asset management.
• Communicate status updates to end users and escalate as needed.
• Coordinate with vendor support when required.

Skills

Customer service

Communication skills

Troubleshooting

Driver's license

Education

High school diploma or GED

Technical degree preferred

Tools

Ticketing system

Remote assistance tools

Job description

The Lancaster County Economic Development is seeking an IT Technician I to provide first- and second-level technical support to County employees. You will handle desktops, laptops, mobile devices, printers, and vendor applications, with remote and deskside assistance and service-request management.

You will document issues, assist with deployments, asset management, and training, while maintaining end-user satisfaction and collaborating with senior IT staff on complex problems.