Entry Level - Help Desk Tech

COREHIRE; Marlton (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

COREHIRE in Marlton, NJ is seeking an entry-level Help Desk Technician I to provide first-response support for computer hardware, peripherals, and software. The role emphasizes passion for technology, a strong desire to learn, and delivering exceptional customer service and reliable technical support.

On-site at Marlton, you will handle various desktop and device issues and participate in ongoing training. Ideal candidates have a genuine interest in technology, excellent communication, and the

Qualifications

• Interest in technology and eagerness to learn.
• Clear, friendly, and professional phone manner.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple assignments with attention to detail.
• Hands-on experience with Microsoft Windows Desktop Operating Systems.
• Reliable transportation for on-site support.
• Ability to lift and move PC system components.

Responsibilities

• Provide first-level support (phone, email, remote, on-site) for desktops, laptops, printers, and related devices.
• Accurately log problems and resolutions in the ticketing system.
• Maintain and grow knowledge of products and services supported by the Help Desk team.
• Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
• Participate in the on-call rotation as scheduled.
• Complete assigned training and certification requirements.
• Perform other duties as assigned by the Help Desk Lead.

Skills

Genuine interest in technology

Phone manner

Verbal and written communication

Multitasking

Windows Desktop OS

Reliable transportation

Lift and move PC components

Tools

Ticketing system

Job description

Help Desk Technician I (Entry-Level)

Type: Full Time Employment

Location: Marlton, NJ (onsite)

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support.

Key Responsibilities

• Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
• Accurately log problems and resolutions in the ticketing system.
• Maintain and grow knowledge of products and services supported by the Help Desk team.
• Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
• Participate in the on-call rotation as scheduled.
• Complete assigned training and certification requirements.
• Perform other duties as assigned by the Help Desk Lead.

Required Skills & Qualifications

• Genuine interest in technology and eagerness to learn.
• Clear, friendly, and professional phone manner.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple assignments with attention to detail.
• Hands-on experience with Microsoft Windows Desktop Operating Systems.
• Reliable transportation for on-site support.
• Ability to lift and move PC system components as needed.