IT Helpdesk Analyst

IDR, Inc.; Saint Joseph (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Employee Stock Ownership Program

Close-knit and team-oriented culture

Job summary

IDR, Inc. is seeking an IT Helpdesk Support Technician in St. Joseph, MI to join a large, team-oriented organization. The role focuses on internal support for 700+ locations nationwide, handling password resets, network troubleshooting, printer/network installs, and software help for end users.

The ideal candidate will have a bachelor’s degree and strong communication skills, with a willingness to learn and grow within the company. Competitive benefits and a collaborative culture are offered.

Qualifications

• 1+ years of experience within an IT Support role (Network/Hardware).
• Customer-service oriented mindset with excellent communication skills.
• Proficient experience with Microsoft Office 365.
• Basic Troubleshooting skills (Password resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting).
• Bachelor’s Degree required.

Responsibilities

• Handle password resets and basic end-user connectivity support.
• Assist with printer/network installs and software support.

Skills

IT Support

Customer Service

Office 365

Troubleshooting

Education

Bachelor’s Degree

Job description

IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture,

Position Overview for the IT Helpdesk Support Technician:

Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and/or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer/network installs, basic end user connectivity and software support.

Required Skills for the IT Helpdesk Support Technician:

• 1+ years of experience within an IT Support role (Network/Hardware)
• Customer-service oriented mindset - Excellent Communication Skills is a must!
• Proficient experience with Microsoft Office 365
• Basic Troubleshooting skills (IE: Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
• Bachelor’s Degree

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing Client and Talent Award winner 12 years in a row