IT Help Desk Technician — Windows & Security Support

Shiel Sexton Company, Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account (HSA) with EMP.

Employee Stock Ownership Plan (ESOP) &

401(k) match

Generous PTO and paid holidays

Parental leave and wellness benefits

Company-sponsored events

Job summary

Shiel Sexton Company, Inc. is seeking an IT Help Desk Technician to join the downtown Indianapolis team. This in-office role supports employees across offices and jobsites, handling 25–50 tickets per day and delivering strong customer service.

You will troubleshoot hardware and software, manage accounts, assist with onboarding, support cybersecurity efforts, and maintain documentation to drive efficient IT operations in a busy construction environment.

Qualifications

• 1–3 years of IT support or help desk experience.
• Experience supporting Windows, Microsoft 365, and a ticketing system.
• Knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with Intune, Todyl, or ThreatLocker.
• College coursework or degree in a related field preferred.
• Experience with construction apps like Viewpoint Vista, Bluebeam, or Procore is a plus.

Responsibilities

• Provide technical support for hardware, software, and account access.
• Maintain workstations, printers, and conference room equipment.
• Manage user accounts, password resets, and MFA.
• Assist with onboarding/offboarding and equipment recovery.
• Monitor security alerts and triage phishing reports.
• Document requests and resolutions for reporting.
• Prioritize tickets by urgency and business impact.
• Support IT asset tracking and inventory management.
• Follow IT policies and security guidelines.

Skills

IT support

Windows & MS 365

Active Directory / Entra ID

Ticketing system

Cybersecurity basics

Education

CompTIA A+ or Microsoft certification

College coursework in IT

Tools

Viewpoint Vista

Bluebeam

Procore

Microsoft Intune

ThreatLocker

Job description

Shiel Sexton Company, Inc. is seeking an IT Help Desk Technician to join the downtown Indianapolis team. This in-office role supports employees across offices and jobsites, handling 25–50 tickets per day and delivering strong customer service.

You will troubleshoot hardware and software, manage accounts, assist with onboarding, support cybersecurity efforts, and maintain documentation to drive efficient IT operations in a busy construction environment.