On-Site IT Support & End-User Computing Specialist

Smithville; Ellettsville (IN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Free degree programs

Free dental and term life insurance

Low-cost health plans

401(k) with company match

Health Savings Account with company

Employee discounts

Generous PTO and holidays

Ongoing training and development

Job summary

Smithville is seeking a Help Desk Technician to provide on-site IT support for our Indiana-based team. You will ensure colleagues have the hardware, software, and knowledge to work securely and efficiently, with time split across user support, imaging, deployments, and project work.

You will collaborate with others to plan updates, purchases, and upgrades and travel to other facilities as needed. This is an on-site role requiring strong communication and customer service skills to resolve issues

Qualifications

• High school diploma or equivalent is required; an associate’s degree in a technical field is preferred
• 2+ years of experience with hardware installation and troubleshooting, file encryption, software installation and licensing, software troubleshooting techniques, and basic network fundamentals is preferred
• Solid working knowledge of Windows operating systems, including configuration and troubleshooting
• Familiarity with basic network infrastructure and Active Directory (AD)
• Understanding of the OSI model
• Customer service experience with a genuine commitment to helping others
• Strong time management skills and the ability to prioritize competing demands effectively
• Ability to learn quickly, adapt to new environments, and apply knowledge to unfamiliar problems
• Proficiency with Microsoft Office Suite
• Excellent written and verbal communication skills
• Strong attention to detail and a methodical, analytical approach to problem‑solving
• Good project management skills with the ability to work to deadlines
• Valid driver's license and a safe driving record

Responsibilities

• Provide direct user support, troubleshooting hardware and software issues and guiding team members to effective solutions (25%)
• Deliver user education by demonstrating how to effectively use provided tools and technologies (25%)
• Manage workstation image creation, updates, and ongoing maintenance (20%)
• Oversee computer upgrades and deployments, license management, and end‑user desk setup and moves (15%)
• Conduct research on security issues, solutions for common problems, and new hardware and software releases (10%)
• Support additional initiatives and projects as assigned (5%)

Skills

Hardware installation

Troubleshooting

Windows OS

Active Directory

Network fundamentals

Customer service

Time management

Learning agility

MS Office

Communication

Attention to detail

Project management

Education

High school diploma

Associate’s degree in technical field

Job description

Smithville is seeking a Help Desk Technician to provide on-site IT support for our Indiana-based team. You will ensure colleagues have the hardware, software, and knowledge to work securely and efficiently, with time split across user support, imaging, deployments, and project work.

You will collaborate with others to plan updates, purchases, and upgrades and travel to other facilities as needed. This is an on-site role requiring strong communication and customer service skills to resolve issues