IT Help Desk Technician: Growth, PTO & ESOP Benefits

Shiel Sexton; Indianapolis (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account (HSA) with in‑n

Employee Stock Ownership Plan (ESOP)

401(k) match

Generous PTO and holidays

Parental leave and wellness benefits

Company-sponsored events

Job summary

Shiel Sexton is seeking an IT Help Desk Technician to support employees across company offices and jobsites from the downtown Indianapolis office. This in-office role handles approximately 25–50 tickets per day, assisting with hardware, software, and account access while upholding security guidelines.

You will manage user accounts, assist with onboarding/offboarding, and help monitor security alerts, requiring strong customer service and problem-solving skills.

Qualifications

• 1-3 years of IT support or help desk experience.
• Experience supporting Windows, Microsoft 365, and a ticketing system.
• Working knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with at least one of: Microsoft Intune, Todyl, or ThreatLocker.
• CompTIA A+ or Microsoft certification preferred.
• College coursework or degree in a related field preferred.
• Experience with construction applications such as Viewpoint Vista, Bluebeam, or Procore is a plus.

Responsibilities

• Provide technical support to employees for hardware, software, applications, and account access, including troubleshooting, setup, installation, and user instruction.
• Maintain the operational effectiveness of workstations, laptops, printers, peripherals, conference room equipment, and business applications.
• Manage user accounts, password resets, multifactor authentication, group memberships, mailboxes, and file permissions.
• Assist with employee onboarding and offboarding, including workstation preparation, account setup, equipment recovery, and timely removal of system access.
• Support cybersecurity efforts by reviewing security requests, triaging phishing reports, monitoring alerts, and escalating potential security incidents as appropriate.
• Maintain accurate documentation of user requests, troubleshooting steps, hardware maintenance, software installations, and ticket resolutions to support tracking and reporting.
• Monitor the IT support queue, prioritize requests based on urgency and business impact, and elevate issues that require additional technical support.
• Assist with hardware, software, licensing, and IT asset tracking and inventory management.
• Follow established IT policies, procedures, and security guidelines.

Skills

IT support

Windows support

Microsoft 365

Ticketing system

Active Directory / Entra ID

Intune / Todyl / ThreatLocker

Certifications (CompTIA A+ / MS)

Education

Relevant degree preferred

Tools

Viewpoint Vista

Bluebeam

Procore

Job description

Shiel Sexton is seeking an IT Help Desk Technician to support employees across company offices and jobsites from the downtown Indianapolis office. This in-office role handles approximately 25–50 tickets per day, assisting with hardware, software, and account access while upholding security guidelines.

You will manage user accounts, assist with onboarding/offboarding, and help monitor security alerts, requiring strong customer service and problem-solving skills.