IT Help Desk Technician – Windows & Office Expert

Wright Brothers Construction Company, Inc.; Charleston (TN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k with a Discretionary CompanyMatch

Short- and Long-Term Disability

Life Insurance (Basic and VoluntaryBuy

Paid Time Off

5 - Paid Holidays

Referral Bonus

Job summary

Wright Brothers Construction Company, Inc. seeks an IT Help Desk Technician to assist users with computer systems, hardware, and software.

You will work with customers remotely and in person, guiding them through configurations and troubleshooting to resolve issues efficiently. The ideal candidate will have an associate degree in computer systems/science, strong problem‑solving and customer service skills, and experience diagnosing issues on Windows and Microsoft Office.

Qualifications

• Associate degree in a computer systems/science field is required.
• Strong problem-solving and customer service skills.
• Ability to diagnose and resolve technical issues.
• Team-oriented with openness to feedback.
• Eagerness to learn new technologies.

Responsibilities

• Respond to inquiries via email, chat, phone, or in-person.
• Train employees on equipment and software usage.
• Troubleshoot hardware and software issues.
• Follow up with customers to ensure satisfaction.
• Communicate feedback to internal teams.
• Occasional travel for satellite office support.

Skills

Customer service mindset

Problem-solving

Troubleshooting

Teamwork

Willingness to learn

Windows OS

Microsoft Office

Education

Associate degree in Computer Systems/Science

Job description

Wright Brothers Construction Company, Inc. seeks an IT Help Desk Technician to assist users with computer systems, hardware, and software.

You will work with customers remotely and in person, guiding them through configurations and troubleshooting to resolve issues efficiently. The ideal candidate will have an associate degree in computer systems/science, strong problem‑solving and customer service skills, and experience diagnosing issues on Windows and Microsoft Office.