Information Technology Help Desk Technician

Wright Brothers Construction Company, Inc.; Charleston (TN); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k with a Discretionary CompanyMatch

Short- and Long-Term Disability

Life Insurance (Basic and VoluntaryBuy

Paid Time Off

5 - Paid Holidays

Referral Bonus

Job summary

Wright Brothers Construction Company, Inc. seeks an IT Help Desk Technician to assist users with computer systems, hardware, and software.

You will work with customers remotely and in person, guiding them through configurations and troubleshooting to resolve issues efficiently. The ideal candidate will have an associate degree in computer systems/science, strong problem‑solving and customer service skills, and experience diagnosing issues on Windows and Microsoft Office.

Qualifications

• Associate degree in a computer systems/science field is required.
• Strong problem-solving and customer service skills.
• Ability to diagnose and resolve technical issues.
• Team-oriented with openness to feedback.
• Eagerness to learn new technologies.

Responsibilities

• Respond to inquiries via email, chat, phone, or in-person.
• Train employees on equipment and software usage.
• Troubleshoot hardware and software issues.
• Follow up with customers to ensure satisfaction.
• Communicate feedback to internal teams.
• Occasional travel for satellite office support.

Skills

Customer service mindset

Problem-solving

Troubleshooting

Teamwork

Willingness to learn

Windows OS

Microsoft Office

Education

Associate degree in Computer Systems/Science

Job description

Since 1961, Wright Brothers has been an ever-evolving Christian-owned business steeped in the traditional core values of integrity, urgency, selflessness, and hard work. This strong work ethic and emphasis on family values have shaped us into the General Contractor we are today. As such, we hold ourselves accountable for implementing these principles and leading by example. Wright Brothers is recognized as one of the largest civil contractors in the southeastern United States. We are an ambitious group, always looking for new adventures.

Wright Brothers is seeking a qualified IT Help Desk Technician to assist our customers with questions and problems concerning computer systems, hardware, and software. The Technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. We value providing superior customer service and are committed to the successful operation of our information technology systems. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

IT Help Desk Technician Responsibilities:

• Respond to tech inquiries via email, through online chats, over the phone, or in-person
• Train employees on proper use of equipment/software
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members
• May involve infrequent travel in conjunction with satellite office support requirements
• Performs other duties as assigned

IT Help Desk Technician Qualifications:

• Candidate will have an associate degree in a Computer systems/science degree field
• Passion for problem-solving and customer service
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experienced with Windows-based operating systems
• Experienced with Microsoft Office products

Wright Brothers is a Certified Great Place to Work, and we’re proud of the positive work environment we provide our employees. This includes mindfulness of our employee’s physical, mental, and spiritual being. We are aware that every person who works at Wright Brothers is an individual who deserves special care and a safe workplace. Because of this, we offer a competitive salary and comprehensive benefits package that includes:

• 401k with a Discretionary Company Match
• Short- and Long-Term Disability
• Life Insurance (Basic and Voluntary Buy-Up)
• Paid Time Off
• 5 - Paid Holidays
• Referral Bonus

We are proudly An Equal Opportunity Employer A Drug-Free Workplace An E-Verify Workplace. We encourage ALL Qualified Individuals to apply!