IT Helpdesk Technician - Support a Purpose-Driven, Distributed Team

Willmeng Construction, Inc.; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Discretionary annual bonus

401k with employer match

Employee medical, dental, and vision

Flexible Time Off Policy

9 paid company holidays

3 consecutive weeks of parental leave

Spacious break rooms with meals &

Team-building activities

Job summary

Willmeng Construction, Inc. is seeking an IT support technician to provide Tier 1 help for a distributed workforce using Windows laptops and Office 365.

You will log and resolve incidents, guide users through steps, and escalate with complete diagnostics while upholding SLAs. You will troubleshoot Windows, Office 365, and network issues, assist with printers, VPN, and security concerns, and train staff in real-time.

Qualifications

• 1–2 years IT troubleshooting software/hardware including Windows 11 Active Directory and Office.
• Experience with ticketing systems and Windows Server, routers, switches, and printers.
• A+ and Network+ certifications preferred.

Responsibilities

• Provide Tier 1 IT support to a distributed workforce across Windows laptops and Office 365.
• Log, categorize, prioritize, and manage incidents with SLA adherence.
• Troubleshoot end-user issues (Windows, Office, printing, connectivity) and escalate when needed.
• Assist with access, software, and security concerns and document results.
• Provide printer support and basic device configuration guidance.
• Support remote sessions and user training in real time.

Skills

Windows 11

Active Directory

VMware

Outlook/Hosted Exchange

Microsoft Office

Ticketing systems

Windows Server

Routers and switches

Printers

Education

High School Diploma

IT Associate/Bachelors preferred

Job description

Willmeng Construction, Inc. is seeking an IT support technician to provide Tier 1 help for a distributed workforce using Windows laptops and Office 365.

You will log and resolve incidents, guide users through steps, and escalate with complete diagnostics while upholding SLAs. You will troubleshoot Windows, Office 365, and network issues, assist with printers, VPN, and security concerns, and train staff in real-time.