IT Help Desk Technician: Troubleshooting & User Support

Clark County Credit Union; Las Vegas (NV); Presencial; USD 57.000 - 64.000; Jornada completa

Descripción de la vacante

Clark County Credit Union in Las Vegas, NV is seeking a Help Desk Specialist to respond to user queries about technical malfunctions, diagnose hardware and software issues, and follow established help desk standards. You will inquire sources for unprecedented problems and ensure users are supported daily.

You will also set up initial workstations, document recurring issues, and track tickets and emails to ensure timely resolution while maintaining clear communication and a willingness to learn

Formación

• Understanding of relevant software, hardware, and other technical equipment.
• Knowledge base of customer service practices.
• Willingness to learn and adapt to new tools and processes.

Responsabilidades

• Respond to queries regarding technical malfunctions users may experience.
• Diagnose and resolve hardware/software issues.
• Follow help desk standards provided by the institution.
• Inquire information sources when unprecedented issues arise.
• Follow up with users to ensure issues have been resolved.
• Administer software users interact with on a daily basis.
• Ask questions to determine severity or cause of the issue.
• Help set up initial workstations for users.
• Document recurring issues.
• Keep track of pending tickets and emails that may surface.

Conocimientos

Troubleshooting

Customer service

Communication

Willingness to learn

Herramientas

Microsoft Office (Excel/Word)

Atlassian Software Package

Microsoft Certifications

Agile SDLC

QA Methods

Hardware & OS Admin

Descripción del empleo

Clark County Credit Union in Las Vegas, NV is seeking a Help Desk Specialist to respond to user queries about technical malfunctions, diagnose hardware and software issues, and follow established help desk standards. You will inquire sources for unprecedented problems and ensure users are supported daily.

You will also set up initial workstations, document recurring issues, and track tickets and emails to ensure timely resolution while maintaining clear communication and a willingness to learn