Dynamic IT Help Desk Specialist

CREATE CREDIT UNION; Las Vegas (NV); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

CREATE CREDIT UNION is seeking an entry to mid-level IT Help Desk professional in Las Vegas to handle user inquiries, diagnose hardware and software issues, and uphold help desk standards. The role involves setting up initial workstations, documenting recurring issues, and tracking open tickets to ensure timely resolutions.

The candidate should be proficient with Office products, basic database/financial system knowledge is a plus, and willing to learn within an Agile SDLC framework.

Formación

• Familiarity with software/hardware troubleshooting practices.
• Proactive in documenting issues and solutions.

Responsabilidades

• Respond to queries regarding technical malfunctions users may experience.
• Diagnose and resolve hardware/software issues.
• Follow help desk standards provided by the institution.
• Inquire information sources when unprecedented issues arise.
• Follow up with users to ensure issues have been resolved.
• Administer software users interact with on a daily basis.
• Ask questions that determine severity or cause of the issue.
• Help set up initial workstations for users.
• Document recurring issues.
• Keep track of pending tickets and emails that may surface.

Conocimientos

Help desk troubleshooting

Hardware troubleshooting

Software troubleshooting

Customer service

Office software (Excel/Word)

OS administration

Atlassian tools

Microsoft Certifications

Herramientas

Atlassian Software Package

Microsoft Office

Windows OS

Descripción del empleo

CREATE CREDIT UNION is seeking an entry to mid-level IT Help Desk professional in Las Vegas to handle user inquiries, diagnose hardware and software issues, and uphold help desk standards. The role involves setting up initial workstations, documenting recurring issues, and tracking open tickets to ensure timely resolutions.

The candidate should be proficient with Office products, basic database/financial system knowledge is a plus, and willing to learn within an Agile SDLC framework.