Client IT Support & Networking Technician

CU*Answers; Nevada; On-site; USD 45,000 - 65,000; Full time

Job summary

CU*Answers in Las Vegas is seeking a Client Support and Operations Specialist to provide first-tier computer and network technical support to our credit union clients. You will be the first point of contact for technical issues, assisting with hardware, networking, and managed services while keeping clients connected and productive.

In this role you’ll collaborate with internal teams, perform routine maintenance, participate in new client installations and conversions, and help ensure

Qualifications

• High School Diploma, GED, or equivalent required.
• 1–2 years IT or technical support experience preferred.
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing).
• Experience with Windows 10/11 and Windows Server environments.
• Familiarity with Active Directory and Exchange administration.
• Strong troubleshooting and documentation skills.
• Excellent communication and client service abilities.

Responsibilities

• Provide first-tier technical support for computer and network hardware.
• Assist with managed services technologies including firewalls, servers, and routers.
• Help implement new client installations and conversion projects.
• Support Microsoft Windows Server and Desktop environments.
• Assist with network projects such as domain migrations and firewall installs.
• Perform routine system maintenance and administrative tasks.
• Collaborate with internal teams to ensure exceptional client service.

Skills

Networking fundamentals

Troubleshooting skills

Documentation skills

Communication skills

Client service abilities

Attention to detail

Education

High School Diploma/GED

Tools

Active Directory

Exchange administration

Windows Server

Job description

CU*Answers in Las Vegas is seeking a Client Support and Operations Specialist to provide first-tier computer and network technical support to our credit union clients. You will be the first point of contact for technical issues, assisting with hardware, networking, and managed services while keeping clients connected and productive.

In this role you’ll collaborate with internal teams, perform routine maintenance, participate in new client installations and conversions, and help ensure