Part-Time Help Desk Technician – Las Vegas IT Support

Rize Credit Union; Las Vegas (NV); On-site; USD 30,000 - 41,000; Part time

Job summary

Rize Federal Credit Union is seeking a Part-Time Help Desk Specialist to provide Tier 1 technical support for team members across the Las Vegas area. This on-site role requires visiting branch locations to troubleshoot computers, printers, software, and peripherals.

Entry-level position reporting to the Director of Infrastructure and Security Operations. No prior help desk experience is required; schedule discussed during interview.

Qualifications

• Entry-level help desk role requiring basic computer and device support.
• Strong customer service and clear communication are essential.
• Basic understanding of network/connectivity concepts is helpful.

Responsibilities

• Provide first-line support in person, by phone, and via email.
• Troubleshoot routine PC, printer, and peripheral issues at branch locations.
• Document requests and resolutions in the ticketing system.
• Set up standard workstations and equipment across branches.
• Travel between Las Vegas-area branches for on-site support.
• Escalate issues to Tier 2 when needed.

Skills

Customer service

Communication

Teamwork

Punctuality

Organization

Education

High school diploma or GED

Tools

Windows 10/11

Microsoft 365

Printers & peripherals

Job description

Rize Federal Credit Union is seeking a Part-Time Help Desk Specialist to provide Tier 1 technical support for team members across the Las Vegas area. This on-site role requires visiting branch locations to troubleshoot computers, printers, software, and peripherals.

Entry-level position reporting to the Director of Infrastructure and Security Operations. No prior help desk experience is required; schedule discussed during interview.