Entry-Level IT Help Desk Analyst

Credit One Bank; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Credit One Bank in Las Vegas seeks a Help Desk Analyst to provide information, training, and technical support to end-users on computers, networks, and related hardware and software. You will document issues, assess severity, and resolve requests, while developing user guides and training materials.

The role requires solid communication, teamwork, and a customer‑oriented approach in a fast-paced IT environment.

Qualifications

• College coursework in computer science or related field, or 0–1 year of experience.
• Fundamental knowledge of workstation hardware, networking, and business applications.
• Strong written and oral communication and ability to prioritize in high‑pressure environments.

Responsibilities

• Handle end-user help requests via phone and email courteously.
• Document user information and issue details for tracking.
• Assess issue severity, categorize, and route according to process.
• Provide training and create user help sheets and FAQs.
• Provision and deprovision user accounts and monitor security audits.

Skills

Customer support

Troubleshooting

User administration

Technical documentation

Communication skills

Education

College coursework in Computer Science or related field

Tools

Microsoft technologies

CompTIA certifications

Job description

Credit One Bank in Las Vegas seeks a Help Desk Analyst to provide information, training, and technical support to end-users on computers, networks, and related hardware and software. You will document issues, assess severity, and resolve requests, while developing user guides and training materials.

The role requires solid communication, teamwork, and a customer‑oriented approach in a fast-paced IT environment.