IT Help Desk Technician

CLARK COUNTY CREDIT UNION; Las Vegas (NV); Sur place; USD 57 000 - 64 000; Plein temps

Résumé du poste

Clark County Credit Union in Las Vegas, NV is seeking a Help Desk Specialist to respond to user queries about technical malfunctions, diagnose hardware and software issues, and follow established help desk standards. You will inquire sources for unprecedented problems and ensure users are supported daily.

You will also set up initial workstations, document recurring issues, and track tickets and emails to ensure timely resolution while maintaining clear communication and a willingness to learn

Qualifications

• Understanding of relevant software, hardware, and other technical equipment.
• Knowledge base of customer service practices.
• Willingness to learn and adapt to new tools and processes.

Responsabilités

• Respond to queries regarding technical malfunctions users may experience.
• Diagnose and resolve hardware/software issues.
• Follow help desk standards provided by the institution.
• Inquire information sources when unprecedented issues arise.
• Follow up with users to ensure issues have been resolved.
• Administer software users interact with on a daily basis.
• Ask questions to determine severity or cause of the issue.
• Help set up initial workstations for users.
• Document recurring issues.
• Keep track of pending tickets and emails that may surface.

Connaissances

Troubleshooting

Customer service

Communication

Willingness to learn

Outils

Microsoft Office (Excel/Word)

Atlassian Software Package

Microsoft Certifications

Agile SDLC

QA Methods

Hardware & OS Admin

Description du poste

Job Details: Job Location: Rancho - Las Vegas , NV 89107, Salary Range: $57,414.24 - $63,793.60 Salary, Duties and Responsibilities

Respond to queries regarding technical malfunctions users may experience Diagnose and resolve hardware/software issues

Follow help desk standards provided by the institution Inquire information sources when unprecedented issues arise Follow up with users to ensure issues have been resolved Administer software users interact with on a daily basis

Ask questions that determine severity or cause of the issue Help set up initial workstations for users

Document recurring issues

Keep track of pending tickets and emails that may surface

Qualifications:

• Understanding of relevant software, hardware, and other technical equipment Knowledge base of customer service practices
• Be familiar with software troubleshooting practices Willingness to learn
• Relay information in a comprehensive manner

Desired Technical Skills:

• Knowledge of database systems, data analytic techniques or financial systems a plus.
• Skilled at writing clear and concise requirements documentation, user stories, and training materials, understanding user requirements, and implementing solutions.
• PC skills include ability to use Microsoft Office products such as Excel and Word, as well is Internet Explorer.
• Agile SDLC
• Quality Assurance Methods
• Hardware and OS administration and maintenance
• Atlassian Software Package
• Microsoft Certification's