IT Help Desk Technician – Tier 1 (Clearance Ready)

SciTec; Boulder (CO); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

401K match

HSA medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term Disability insurance

Hospital Indemnity insurance

Accident and Critical Illness

Job summary

SciTec, a Firefly Aerospace company, seeks an Information Technology (IT) Tier 1 Technician in Boulder, CO to support end-user devices, manage tickets, and guide users on IT procedures. You will deploy hardware/software, diagnose issues, and maintain documentation in a fast-paced environment.

A DoD security clearance is required for eligibility. Candidates should have Linux command line skills, familiarity with Windows 10/11 and RHEL, and the ability to communicate clearly with customers.

Qualifications

• Must have DoD security clearance eligibility.
• Experience with end-user support and IT operations is required.
• Strong troubleshooting and documentation skills.

Responsibilities

• Manage assigned support tickets in Jira Service Management (JSM) and prioritize requests.
• Deploy and maintain end-user hardware and software, verify compatibility, and maintain inventory records.
• Guide users on IT procedures and effective use of company technology.
• Diagnose technical issues, document steps, and escalate as needed.
• Maintain support documentation and contribute to the IT knowledge base.
• Apply security standards, monitor certificates, prevent data loss, and perform maintenance.

Skills

Linux command line

Customer communication

Troubleshooting

Code reading

Team oriented

Independent research

Education

Associates or Bachelor's degree in IT or related field

Tools

Active Directory

Cloud computing (Azure/AWS)

RHEL Linux

Job description

SciTec, a Firefly Aerospace company, seeks an Information Technology (IT) Tier 1 Technician in Boulder, CO to support end-user devices, manage tickets, and guide users on IT procedures. You will deploy hardware/software, diagnose issues, and maintain documentation in a fast-paced environment.

A DoD security clearance is required for eligibility. Candidates should have Linux command line skills, familiarity with Windows 10/11 and RHEL, and the ability to communicate clearly with customers.