Tier 1 Technical Support

Vets Hired; Edwards Air Force Base (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

Vets Hired is seeking a Tier 1 Technical Support specialist to provide first-level IT support at Edwards Air Force Base in California. The role covers software, network, and workstation issues, including imaging computers and deploying hardware, with an emphasis on professional customer service and rapid issue resolution.

Qualifications include 2+ years of Windows experience, knowledge of Windows OS, and hardware peripherals support.

Qualifications

• At least 2 years of Windows system administration and/or technical support experience.
• Knowledge of Windows operating systems.
• Experience supporting hardware and scientific peripherals.
• Security+ certification preferred.
• DoD IAT Level II certification preferred.
• Secret security clearance or ability to obtain one.

Responsibilities

• Provide Tier 1 technical support for software, network, and workstation issues.
• Troubleshoot incidents and identify root causes.
• Image and configure computers.
• Install software updates, security patches, and required configurations.
• Document technical issues and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 technical support.
• Deploy desktop workstations and laptops.
• Provide professional customer service and technical assistance.

Skills

Windows administration

Troubleshooting

Customer service

Documentation

Imaging/deployment

Education

Security+ certification preferred

DoD IAT Level II certification preferred

Secret security clearance or ability to obtain one

Job description

Job Summary

The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves basic technical problems, images and deploys computers, installs software and security updates, documents incidents, and escalates complex issues to higher-level technicians.

Key Responsibilities

• Provide Tier 1 technical support for software, network, and workstation issues.
• Troubleshoot incidents and identify root causes.
• Image and configure computers.
• Install software updates, security patches, and required configurations.
• Document technical issues and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 technical support.
• Deploy desktop workstations and laptops.
• Provide professional customer service and technical assistance.

Required Qualifications

• At least 2 years of Windows system administration and/or technical support experience.
• Knowledge of Windows operating systems.
• Experience supporting hardware and scientific peripherals.
• Microsoft Endpoint Administrator or CompTIA A+ certification preferred.
• DoD IAT Level II certification such as Security+ preferred.
• Secret security clearance or ability to obtain one.