Client Support Technician

Vets Hired; Albuquerque (NM); On-site; USD 55,000 - 70,000; Full time

Job summary

Vets Hired in Albuquerque, NM seeks a Client Support Technician to provide Tier 1 technical and customer support in Windows and Linux workstation environments. You will handle help desk requests, troubleshoot issues, assist with account provisioning, and document resolutions.

The role covers software and hardware support, basic networking, Microsoft 365 apps, printers, mobile devices, and ticket management while ensuring clear communication with non-technical users.

Qualifications

• DoD Secret or DoE L clearance.
• DoD 8570 IAT Level II certification, such as Security+ CE.
• HDI-CSR certification within 60 days of hire.
• Experience in customer/technical support.
• Strong written and verbal communication skills.

Responsibilities

• Provide Tier 1 technical support through phone, email, and live chat.
• Troubleshoot Windows/Linux workstations in classified and unclassified environments.
• Install and image Windows operating systems.
• Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
• Troubleshoot printers and multifunction devices.
• Support iOS and approved wireless devices.
• Manage user accounts, permissions, and provisioning.
• Install and troubleshoot approved software.
• Create, update, and close help desk tickets with detailed documentation.
• Follow help desk escalation procedures and knowledge-base processes.
• Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
• Communicate technical information effectively to non-technical users.

Skills

Clearance requirement

Security+ CE

HDI-CSR

Customer support

Communication skills

Job description

Job Summary

The Client Support Technician provides Tier 1 technical and customer support in Windows/Linux workstation environments. The role handles help desk requests, troubleshooting, account provisioning, software and hardware support, basic networking, Microsoft 365 applications, printers, mobile devices, and ticket management.

Key Responsibilities

• Provide Tier 1 technical support through phone, email, and live chat.
• Troubleshoot Windows/Linux workstations in classified and unclassified environments.
• Install and image Windows operating systems.
• Support Microsoft Office, Microsoft 365, SharePoint, and cloud applications.
• Troubleshoot printers and multifunction devices.
• Support iOS and approved wireless devices.
• Manage user accounts, permissions, and provisioning.
• Install and troubleshoot approved software.
• Create, update, and close help desk tickets with detailed documentation.
• Follow help desk escalation procedures and knowledge-base processes.
• Coordinate with Tier 1 and Tier 2 support teams for issue resolution.
• Communicate technical information effectively to non-technical users.

Required Qualifications

• DoD Secret or DoE L clearance.
• DoD 8570 IAT Level II certification, such as Security+ CE.
• HDI-CSR certification within 60 days of hire.
• Experience in customer/technical support.
• Strong written and verbal communication skills.