Senior Tier 2 IT Helpdesk | TS/SCI Clearance | DOD Contract

Career Listings; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

SareleTech seeks a Sr. Tier 2 Helpdesk Specialist to support a large DoD IT program on Fort Belvoir, VA. The role involves lifecycle IT support, desktop installation, VDI diagnostics, and enhanced cybersecurity for classified and unclassified endpoints. Active TS/SCI clearance is required.

Responsibilities include advanced technical support, deployment coordination, and knowledge-base documentation while maintaining ITIL-aligned processes. Strong customer service and SLA adherence are expected.

Qualifications

• Experience in IT customer service and meeting service level goals.
• Two or more years of IT ticketing system experience.
• Experience with remote desk takeover tools and usage.

Responsibilities

• Troubleshoot, resolve, or escalate remote and deskside IT issues.
• Resolve connection and imaging issues on endpoints (classified/unclassified).
• Perform VDI troubleshooting and resets on SIPR thin clients.
• Deploy and troubleshoot printers and coordinate vendor servicing.
• Set up IT equipment for onboarding and hardware setup tasks.
• Coordinate and execute desktop installation projects and network validation.

Skills

Customer service

Ticketing systems

Remote desk takeover tools

Endpoint troubleshooting

Tools

Remote takeover tools

Job description

SareleTech seeks a Sr. Tier 2 Helpdesk Specialist to support a large DoD IT program on Fort Belvoir, VA. The role involves lifecycle IT support, desktop installation, VDI diagnostics, and enhanced cybersecurity for classified and unclassified endpoints. Active TS/SCI clearance is required.

Responsibilities include advanced technical support, deployment coordination, and knowledge-base documentation while maintaining ITIL-aligned processes. Strong customer service and SLA adherence are expected.