Help Desk Technician

Insight Global; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

Insight Global is seeking a Help Desk professional in Washington, DC for Tier I support in a federal environment. The role entails assisting end users, troubleshooting hardware and software, and maintaining system availability.

Qualified candidates have 2+ years of IT support experience and an active Secret clearance (ability to obtain/maintain TS/SCI). You'll join a collaborative team supporting mission-critical technologies.

Qualifications

• 2+ years of Help Desk, Desktop Support, or IT Support experience.
• Experience supporting hardware, software, network, or information assurance environments.
• Active Secret Clearance (ability to obtain/maintain TS/SCI)

Responsibilities

• Provide Tier I end-user support, troubleshoot hardware and software issues.
• Support network operations and cybersecurity initiatives in a fast-paced federal environment, ensuring systems stay operational.

Skills

Help Desk

Desktop Support

IT Support

Security clearance

Job description

• Active Secret Clearance (ability to obtain/maintain TS/SCI)
• 2+ years of Help Desk, Desktop Support, or IT Support experience
• Experience supporting hardware, software, network, or information assurance environments

In this role, you'll provide Tier I support for end users, troubleshoot hardware and software issues, support network operations, assist with cybersecurity initiatives, and help ensure critical systems remain operational. You'll work alongside a collaborative team supporting mission-critical technologies in a fast-paced federal environment while continuing to grow your technical skillset.