Help Desk Technician - Tier 1

SciTec Incorporated; Boulder (CO); Hybrid; USD 57,000 - 70,000; Full time

Benefits offered by this job

4% Safe Harbor 401K match

Company-paid health insurance and HSA

Dental, Vision, Life insurance

Paid time off and holidays

Parental leave

Job summary

SciTec Incorporated is hiring an Information Technology Tier 1 Technician to support DoD customers and maintain end-user hardware and software. The role emphasizes service desk tasks, documentation, and basic security practices.

The candidate will work in a dynamic IT environment, handle tickets via JSM, and assist with deployments while pursuing DoD clearance as required.

Qualifications

• Associates or Bachelors degree in Information Technology or related field or equivalent experience.
• Experience with Active Directory and cloud computing (Azure, AWS).
• Experience with RHEL Linux.

Responsibilities

• Manage assigned support tickets in Jira Service Management (JSM) and prioritize requests.
• Deploy and maintain end-user hardware and software, verify compatibility, and maintain inventory.
• Guide users on IT procedures and the effective use of company technology.
• Diagnose technical issues, document steps, and escalate when needed.
• Maintain support documentation and contribute to the knowledge base.
• Apply security standards, monitor certificates, prevent data loss, and assist with maintenance.
• Coordinate with IT team, report progress, and help resolve issues.
• Perform other duties as assigned.

Skills

Jira Service Management

Linux command line

Active Directory

RHEL Linux

Cloud familiarity (Azure/AWS)

Communication skills

Teamwork

Customer service

Code reading

Problem solving

Security clearance

Education

Associates or Bachelors in IT or related field

Tools

Jira

Windows 10/11

DNS / VPN / Firewalls

Email systems

Job description

SciTec, a Firefly Aerospace company, is a dynamic non-traditional defense contractor that delivers advanced technologies in support of U.S. National Security and Defense. For the past forty-five plus years, we have supported Department of Defense customers by developing innovative remote sensing algorithms, tools, and techniques to deliver world-class data exploitation capabilities supporting missile defense; intelligence, surveillance, & reconnaissance; space domain awareness; and aircraft survivability missions.

Important Notice:

SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. Applicants will need to obtain and maintain a DoD security clearance.

SciTec has immediate openings for this role and is looking to hire as soon as possible. Candidates should be willing to remain in this position for 24 months before being considered for opportunities in more specialized IT roles.

An Information Technology (IT) Tier 1 Technician is a technology professional with an aptitude to develop and apply a broad range of knowledge and skills in many areas of IT, but without a specific specialty.

Responsibilities include:

• Manage assigned support tickets in Jira Service Management (JSM), prioritize requests, and keep users informed through resolution.
• Deploy and maintain end-user hardware and software, evaluate new equipment and applications, verify compatibility, and maintain accurate inventory records.
• Guide users on IT procedures and the effective use of company technology.
• Diagnose technical issues, document troubleshooting steps, and elevate issues that require additional expertise or access.
• Maintain support documentation and contribute solutions to the IT knowledge base.
• Apply established security standards and procedures, monitor security certificates, help prevent data loss, and assist with scheduled maintenance.
• Coordinate with the broader IT team, report project progress, and identify and help resolve project issues.
• Perform other duties as assigned.

Examples of day to day tasks:

• Image a workstation, install required applications, and set up the user’s desk equipment.
• Reset a password or investigate a login failure or application access issue.
• Troubleshoot a slow computer, a hardware fault, or a printer that is not responding.
• Investigate DNS and network connectivity issues and gather diagnostic information for escalation when needed.
• Create or update email distribution lists and verify requested membership changes.
• Install software updates, check that applications work correctly, and update equipment records when devices are deployed or moved.

• Proficient in Linux command line.
• Good understanding of computer systems, operating systems (Windows 10 & 11, RHEL), software, and devices.
• Ability to communicate effectively with customers, both verbally and in writing.
• Patient and friendly, with a commitment to providing excellent customer service.
• Ability to diagnose and resolve basic computer technical issues, with the ability to break down technological processes and provide clear, step-by-step instructions.
• Ability to read and interpret code.
• Versatile, flexible, and willing to work in a dynamic environment with rapidly changing priorities.
• Team oriented; willing to help others and take on tasks in the spirit of collaboration.
• Proficient with independently researching and troubleshooting issues.
• Ability to obtain and maintain a DoD security clearance.
• Detail oriented.

Candidates with the following skills are preferred:

• An Associates or Bachelors degree in Information Technology, Network Engineering, Computer Engineering, other relevant technical field, or equivalent experience.
• Experience with Active Directory.
• Familiarity with cloud computing and network administration (e.g., Azure, AWS, firewalls, VPN, DNS).
• Experience with RHEL Linux.
• CompTIA certifications (A+, Linux+, Security+, Network+).

Physical Requirements

• Ability to work (standing or sitting) at a computer for long periods of time.
• Ability to kneel and crawl when necessary to set up workstations and server racks (e.g., plugging wires into walls).
• Ability to lift and handle desktops, laptops, printers, and accessories to deploy or service equipment, up to 50 lbs.
  

*Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

SciTec offers a highly competitive salary and benefits package, including:

• SciTec offers a highly competitive salary and benefits package, including:
• 4% Safe Harbor 401K match.
• 100% company paid HSA Medical insurance, with a choice of 2 buy-up options.
• 80% company paid Dental insurance.
• 100% company paid Vision insurance.
• 100% company paid Life insurance.
• 100% company paid Long-term Disability insurance.
• 100% company paid Hospital Indemnity insurance.
• Voluntary Accident and Critical Illness insurance.
• Short-term Disability insurance.
• Annual Profit-Sharing Plan.
• Discretionary Performance Bonus.
• Paid Parental Leave.
• Generous Paid Time Off, including Holiday, Vacation, and Sick Pay.
• Flexible Work Hours.
  

The pay range for this position is $57,000 - $70,000/year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation.

SciTec is proud to be an Equal Opportunity employer. VET/Disabled.