IT Help Desk Technician — Security & VPN Support

Rigil; Kings Bay (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Dental insurance

Flexible schedule

Tuition assistance

Job summary

Rigil is seeking a Help Desk Technician in Georgia to provide support across IT security and business technologies. This full-time role involves assisting end users and supporting IT deployments.

Responsibilities include desk-side and remote assistance, VPN and Secure ID Token support for telework personnel, and coordinating problem resolution. A Secret clearance is required at hire, with potential to obtain Top-Secret clearance.

Qualifications

• High school diploma or GED required.
• 2+ years of related work experience.
• Secret clearance required at hire; ability to obtain Top-Secret clearance.
• Cyber Security Workforce security and operating system certification or government-approved equivalent is required at time of hire.

Responsibilities

• Provide immediate, real-time assistance to end users and trouble reports.
• Provide technical assistance for software configuration and data communication problems.
• Offer desk-side support when issues cannot be resolved over the phone.
• Troubleshoot VPN and Secure ID Token support for remote users and telework personnel.
• Other duties as assigned.

Skills

Windows support

VPN troubleshooting

End-user support

Desk-side support

Security clearance

Education

High school diploma or GED

Tools

Windows Deployment Services

Job description

Rigil is seeking a Help Desk Technician in Georgia to provide support across IT security and business technologies. This full-time role involves assisting end users and supporting IT deployments.

Responsibilities include desk-side and remote assistance, VPN and Secure ID Token support for telework personnel, and coordinating problem resolution. A Secret clearance is required at hire, with potential to obtain Top-Secret clearance.