Help Desk Technician

Rigil; Kings Bay (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Dental insurance

Flexible schedule

Tuition assistance

Job summary

Rigil is seeking a Help Desk Technician in Georgia to provide support across IT security and business technologies. This full-time role involves assisting end users and supporting IT deployments.

Responsibilities include desk-side and remote assistance, VPN and Secure ID Token support for telework personnel, and coordinating problem resolution. A Secret clearance is required at hire, with potential to obtain Top-Secret clearance.

Qualifications

• High school diploma or GED required.
• 2+ years of related work experience.
• Secret clearance required at hire; ability to obtain Top-Secret clearance.
• Cyber Security Workforce security and operating system certification or government-approved equivalent is required at time of hire.

Responsibilities

• Provide immediate, real-time assistance to end users and trouble reports.
• Provide technical assistance for software configuration and data communication problems.
• Offer desk-side support when issues cannot be resolved over the phone.
• Troubleshoot VPN and Secure ID Token support for remote users and telework personnel.
• Other duties as assigned.

Skills

Windows support

VPN troubleshooting

End-user support

Desk-side support

Security clearance

Education

High school diploma or GED

Tools

Windows Deployment Services

Job description

About Rigil Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance
• Flexible schedule
• Tuition assistance

Role: Help Desk Technician

About Rigil

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Location: St Marys, GA/ Kings Bay, GA

Job Type: Full Time

Clearance: Secret

The Help Desk Technician will provide support services in IT security and business technologies.

Responsibilities

As a Help Desk Technician you will:

• Provide immediate, real-time assistance in response to end-user questions and trouble reports.
• Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
• Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
• Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
• Other duties as assigned.

Qualifications

• High school diploma or GED required
• 2+ years of related work experience
• Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
• Experience using Windows Deployment Services for client imaging
• Must possess and maintain a valid U.S. driver’s license
• Secret clearance required

Knowledge, Skills and Abilities

• Ability to obtain a Top-Secret clearance.
• Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.