Help Desk Technician

Rigil Corporation; Georgia; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Dental insurance

Flexible schedule

Tuition assistance

Job summary

Rigil Corporation is seeking a Help Desk Technician to provide essential IT support in Georgia. You will assist end users, troubleshoot issues, and coordinate resolution of data communication problems, including VPN and Secure ID Token support for remote workers.

The role requires a high school diploma or GED, 2+ years of related experience, and a Secret clearance. Candidates must possess a valid U.S. driver's license and be prepared to obtain required cybersecurity credentials.

Qualifications

• High school diploma or GED required.
• 2+ years of related work experience.
• Cyber Security Workforce security and operating system certification or government-approved equivalent required at the time of hire.
• Experience using Windows Deployment Services for client imaging.
• Must possess and maintain a valid U.S. driver’s license.
• Secret clearance required.

Responsibilities

• Provide immediate, real-time assistance in response to end-user questions and trouble reports.
• Provide technical assistance to users in areas such as software customization, data communication issues, and IT equipment relocation.
• Provide desk-side support when issues cannot be resolved over the phone.
• Troubleshoot and support VPN and Secure ID Token for remote users and telework personnel.
• Other duties as assigned.

Skills

Customer support

Troubleshooting

End-user assistance

Education

High school diploma or GED

Tools

Windows Deployment Services

VPN support

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Dental insurance
• Flexible schedule
• Tuition assistance

Role: Help Desk Technician

About Rigil

Rigil is an award-winning, woman-owned, small business that specializes in technology consulting, strategy consulting and product development. We value teamwork and strive to build strong leaders.

Location

St Marys, GA/ Kings Bay, GA

Job Type

Full Time

Clearance

Secret

The Help Desk Technician will provide support services in IT security and business technologies.

Responsibilities

• Provide immediate, real-time assistance in response to end-user questions and trouble reports.
• Provide technical assistance to users in areas, like customizing off-the-shelf software, coordinating the resolution of data communication problems, and relocation of IT equipment.
• Provide "desk-side" assistance to the end-user community in those situations where a question or problem cannot be adequately answered over the phone.
• Troubleshoot and support Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel.
• Other duties as assigned.

Qualifications

• High school diploma or GED required
• 2+ years of related work experience
• Cyber Security Workforce security and operating system certification or government-approved equivalent is required at the time of hire
• Experience using Windows Deployment Services for client imaging
• Must possess and maintain a valid U.S. driver's license
• Secret clearance required

Knowledge, Skills and Abilities

• Ability to obtain a Top-Secret clearance.
• Ability to obtain certification requirements, including classes, credentialing, and continual certification as required with a minimum level of Cybersecurity (CS) Category Code: 40, Specialty Area Code: 41, Proficiency Level: Intermediate/Journeyman, per SECNAV M-5239.2, and IT Position Level IT-1 per SECNAV M-5510.30.