IT Help Desk Technician - Security-Clearance Ready

RPMGlobal; Bowie (MD); On-site; USD 68,000 - 109,000; Full time

Job summary

Institute for Defense Analyses (IDA) in Bowie, Maryland; a Computer Systems Support (Help Desk Technician) role focusing on multi-platform endpoint support, teleconference, and audiovisual systems. The position requires a TS/SCI clearance and IAT II within 6 months, with a salary range of $68,147–$109,036 dependent on experience.

Qualified candidates will have familiarity with Microsoft and Linux, ticketing/inventory software, and the ability to lift equipment.

Qualifications

• Bachelor of Science in Computer Science or related field with 1 year minimum experience supporting microcomputer software, hardware, peripherals, networks and user support, OR a high school diploma with 3 years minimum experience.
• Experience with Microsoft operating systems, and with Linux operating systems.
• Ability to lift and move equipment as necessary.
• Working knowledge of Ticketing and inventory software.
• Working knowledge of Ethernet, TCP/IP, network cabling and remote access methodologies.
• Must be self-motivated and able to work with general to no supervision.
• Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
• Must be willing to work hours outside of a regular schedule.
• US citizenship is required.
• Ability to obtain and maintain a Top Secret SCI with a full-scope polygraph clearance.
• Ability to obtain and maintain DoD 8570 IAT II certification within 6 months of hire date.

Responsibilities

• Responds to Help Desk Requests and Change Requests following SOP. Troubleshoots and resolves operational deficiencies in operating systems and application software.
• Provides operational support and performs a range of administrative tasks including: warranty and license maintenance, records management, configuration management, office administration, scripting, SOP, problem resolution guides, conference support schedules, IT inventory processing and maintaining libraries.
• Assists in the implementation of IT technology initiatives and partners with engineering staff to ensure successful deployment.
• Maintains all systems to meet or exceed business and security requirements per IDA directives.
• Maintains both classified and unclassified systems and services, ensuring optimum performance and availability.

Skills

Windows OS proficiency

Linux OS proficiency

Self-motivated

Effective communication

Team collaboration

Problem solving

Ability to work outside schedule

Education

B.S. in Computer Science or related field

Tools

Ticketing software

Inventory software

Remote access methodologies

Job description

Institute for Defense Analyses (IDA) in Bowie, Maryland; a Computer Systems Support (Help Desk Technician) role focusing on multi-platform endpoint support, teleconference, and audiovisual systems. The position requires a TS/SCI clearance and IAT II within 6 months, with a salary range of $68,147–$109,036 dependent on experience.

Qualified candidates will have familiarity with Microsoft and Linux, ticketing/inventory software, and the ability to lift equipment.