Onsite IT Field Technician - TS/SCI Clearance, DoD Support

Saic; Andover (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC is seeking a Field Service (Help Desk) Technician for an onsite role in Andover, MA. The candidate must hold an active TS/SCI clearance with SCI eligibility and a Security+ CE certification to support DoD and DCSA initiatives.

The role involves providing on-site and remote IT support within the DCSA One IT program, coordinating with service desk teams, and ensuring secure, modern IT infrastructure for classrooms and staff devices. Local candidates only are encouraged to apply.

Qualifications

• Must be a US citizen with an active TS/SCI clearance and SCI eligibility.
• IAT-II Certification: Security+ CE or equivalent.
• Bachelor's degree with 5+ years of related experience or equivalent.
• On-site support for classrooms and staff computers; ability to support future classroom demands.

Responsibilities

• Provide on-site and remote IT support for end users and mission applications.
• Dispatch and coordinate resources to troubleshoot IT incidents with minimal user impact.
• Maintain IT service catalog accuracy and suggest new services as needed.
• Track and report customer satisfaction metrics and service level performance.
• Assist with configuration, imaging, and patch management for laptops/desktops.
• Support Classroom and staff computer readiness during class sessions and non-session periods.

Skills

TS/SCI clearance

IAT-II Security+ CE

On-site field service

US citizenship

Education

Bachelor's degree or 5+ years experience

Job description

SAIC is seeking a Field Service (Help Desk) Technician for an onsite role in Andover, MA. The candidate must hold an active TS/SCI clearance with SCI eligibility and a Security+ CE certification to support DoD and DCSA initiatives.

The role involves providing on-site and remote IT support within the DCSA One IT program, coordinating with service desk teams, and ensuring secure, modern IT infrastructure for classrooms and staff devices. Local candidates only are encouraged to apply.