Help Desk Technician I: IT Support + Secret Clearance

AMERICAN SYSTEMS; Quantico Base (VA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

Paid leave

Retirement plans

Insurance programs

Education and training assistance

Job summary

AMERICAN SYSTEMS is hiring a Help Desk Technician I to provide in-person, phone, and remote support for government systems. You will manage tickets, troubleshoot AD accounts, and resolve OS/application issues across Windows devices.

The role requires U.S. citizenship, an active DoD clearance, and experience with Remedy, ServiceNow, ConnectWise, and Jira. Weekend/after-hours support may be needed.

Qualifications

• U.S. citizen required.
• Active DOD Interim Secret or Secret clearance required.
• 1 year of help desk or desk-side support experience.
• DOD 8570 IAT II certification required at hire.
• Experience with Microsoft Office Outlook, Excel, and Word.
• Experience with ticketing systems (Remedy, ServiceNow, ConnectWise, Jira).
• Experience with Active Directory and Windows OS.
• Excellent interpersonal and communication skills.
• Strong team player; able to manage multiple priorities.
• Occasional weekend/after-hours support may be required.

Responsibilities

• Log all help desk requests and generate trouble tickets.
• Provide in-person, over-the-phone, and remote technical support.
• Manage Active Directory client accounts and systems.
• Troubleshoot end-user devices and OS/applications.
• Maintain device OS and application software.
• Apply updates and security fixes to end-user devices.
• Troubleshoot cloud services like Google Workspace or Office 365.
• Coordinate system image changes with the SCCM Image Team.
• Install and maintain client applications and baselines.
• Perform minor hardware repair on government systems.
• Create/update technical process documentation.
• Assist with system/software change documentation.
• Support MCU content management as needed.
• Use Enterprise Service Desk to manage requests.

Skills

Interpersonal skills

Team player

Multitasking

Problem solving

Education

DOD 8570 IAT II certification

Tools

Active Directory

Windows OS

Microsoft Office

Remedy

ServiceNow

ConnectWise

Jira

Job description

AMERICAN SYSTEMS is hiring a Help Desk Technician I to provide in-person, phone, and remote support for government systems. You will manage tickets, troubleshoot AD accounts, and resolve OS/application issues across Windows devices.

The role requires U.S. citizenship, an active DoD clearance, and experience with Remedy, ServiceNow, ConnectWise, and Jira. Weekend/after-hours support may be needed.