Impactful Multiplatform Help Desk Technician

IDA Center for Computing Sciences; Bowie (MD); On-site; USD 68,000 - 109,000; Full time

Job summary

IDA Center for Computing Sciences in Bowie, Maryland is hiring a Computer Systems Support (Help Desk Technician) to provide frontline IT support for multiplatform endpoint devices, teleconferencing, and AV systems.

The role emphasizes adherence to IT best practices and security policies, with potential outside-hours coverage. Responsibilities include troubleshooting, account management, and event setup, while collaborating with engineering on IT initiatives.

Qualifications

• Bachelor of Science degree in Computer Science or related field with one year minimum experience supporting microcomputer software, hardware, peripherals, networks and user support.
• Experience with Microsoft operating systems and Linux operating systems.
• Ability to lift and move equipment as necessary.
• Working knowledge of Ticketing and inventory software.
• Understanding of servers, systems, and software.
• Knowledge of Ethernet, TCP/IP, network cabling and remote access methods.
• Self-motivated and able to work with minimal supervision.
• Effective communication with all levels of staff; strong interpersonal skills.
• Willingness to work hours outside a regular schedule.
• US citizenship is required.
• Ability to obtain and maintain a Top Secret SCI with full-scope polygraph clearance.
• Ability to obtain and maintain DoD 8570 IAT II certification within 6 months of hire date.

Responsibilities

• Responds to Help Desk and Change Requests following SOP; troubleshoots, supports multiplatform endpoints, networking and conference systems.
• Performs admin tasks: warranty/license maintenance, records management, configuration management, inventory processing.
• Supports IT technology initiatives and collaborates with engineering to deploy operational support.
• Maintains systems to meet security and business requirements per IDA guidelines.
• Maintains both classified/unclassified systems and services for availability.
• Communicates issues to IT Manager and escalates as needed.
• Triages user issues and responds to alerts from systems and vendors.
• Manages user accounts across systems.
• Sets up and breaks down equipment for offices, labs, and events.
• Performs proactive testing of equipment and systems.

Skills

Windows support

Linux support

Customer support

Self-motivation

Written and verbal communication

Education

Bachelor of Science in CS or related field

High school diploma + 3 years related experience

Tools

Ticketing software

Network tools

Job description

IDA Center for Computing Sciences in Bowie, Maryland is hiring a Computer Systems Support (Help Desk Technician) to provide frontline IT support for multiplatform endpoint devices, teleconferencing, and AV systems.

The role emphasizes adherence to IT best practices and security policies, with potential outside-hours coverage. Responsibilities include troubleshooting, account management, and event setup, while collaborating with engineering on IT initiatives.