IT Help Desk Technician — Printer & End-User Support

Jobvite, Inc.; Tampa (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off after 90 days

Paid holidays

Profit sharing after one year

Job summary

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide technical support for MFPs, IT software and hardware. You will rely on strong customer service, time management, and troubleshooting skills.

Duties include diagnosing issues, assisting with print driver installations, connectivity, and shared folders, routing issues to the right resource, and upholding integrity and discretion. Requirements: High School diploma, technical school or 2+ years helpdesk experience; ability

Qualifications

• High School diploma required or technical school.
• 2+ years IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills.
• Able to explain technical information to a wide end-user audience.
• Team-oriented with other technicians.

Responsibilities

• Provide support for MFPs, print drivers, connectivity, and shared folders.
• Diagnose and troubleshoot technical issues.
• Route and redirect IT-related issues to appropriate resources.
• Demonstrate strong customer service with attention to detail and accuracy.
• Maintain integrity and discretion with routine customer service issues.

Skills

Customer service

Troubleshooting

Communication

Teamwork

MFP/Printer support

Education

High School diploma

Technical school

2+ years IT helpdesk experience

Tools

Mac hardware

PC hardware

Printers

Scanners

Mobile devices (iOS/Android)

Windows OS (7/10)

Job description

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide technical support for MFPs, IT software and hardware. You will rely on strong customer service, time management, and troubleshooting skills.

Duties include diagnosing issues, assisting with print driver installations, connectivity, and shared folders, routing issues to the right resource, and upholding integrity and discretion. Requirements: High School diploma, technical school or 2+ years helpdesk experience; ability