Tier 1 Help Desk

DEX Imaging; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off after 90 days

401K

Health benefits (Medical, Dental, V &

Paid holidays

Profit sharing after 1 year

Job summary

DEX Imaging is seeking a Tech Helpdesk Technician to provide technical support for a variety of MFPs, IT related software and hardware technologies. This role requires exceptional customer service, time management, and troubleshooting skills.

You will diagnose and resolve issues related to print drivers, connectivity, and shared folders, while coordinating with other technicians to ensure prompt resolution and a high level of customer satisfaction.

Qualifications

• High School diploma or technical training; 2+ years IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information clearly to a wide range of end users.
• Ability to work as part of a team to accomplish tasks.

Responsibilities

• Provide technical support for MFPs, IT software, and hardware.
• Diagnose and troubleshoot issues; assist with print drivers, connectivity, and shared folders.
• Track, route, and escalate IT-related issues to appropriate resources.
• Maintain professionalism, accuracy, and discretion in handling customer information.

Skills

Customer service

Troubleshooting

Time management

Verbal and written communication

Team collaboration

Diagnose and resolve issues

Education

High School diploma or equivalent

Tools

Mac hardware

PC hardware

Printers

Scanners

Mobile devices (iOS, Android)

Job description

Description

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties and Responsibilities

• Professional, energetic, hardworking, self-starter.
• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience and Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.

Dex Benefits

• After 90 days, accrue paid time off
• After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan