Onsite IT Help Desk Technician – Printer & Desktop

HonorVet Technologies; Los Angeles (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

HonorVet Technologies is seeking an IT Help Desk specialist to support a centralized IT environment in Los Angeles, onsite. This part-time role (20 hours/week) covers end-user support, hardware/software installations, printer operations, and documentation tasks in a fast-paced environment.

The ideal candidate has at least 2 years in IT support, strong customer service skills, and solid problem-solving abilities, capable of working independently or with a team to ensure timely issue resolution.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of two (2) years of experience in an information systems or technology support environment.
• Experience supporting desktop software installations, troubleshooting hardware/software issues, and/or operating high-speed commercial printers.

Responsibilities

• Provide first-level technical support to end users for hardware, software, and system-related issues.
• Identify, document, track, research, and resolve technical support requests and problem tickets.
• Follow established procedures to elevate high-priority or complex issues to appropriate IT personnel.
• Assist users with troubleshooting desktop applications, operating systems, and peripheral devices.
• Assist with the installation, configuration, maintenance, and troubleshooting of desktop computers, monitors, printers, cabling, and other technology equipment.
• Support the setup and relocation of IT equipment as needed.
• Perform routine maintenance and basic repairs on office technology devices.
• Operate and support medium-sized office printers and high-speed commercial printing equipment.
• Assist in diagnosing and resolving printer-related issues.
• Monitor printer performance and ensure timely completion of printing tasks.
• Support IT teams by performing routine system testing and production support activities.
• Validate user guides, training materials, procedures, and technical documentation.
• Assist in documenting system issues, resolutions, and support processes.
• Maintain accurate records of support activities and troubleshooting efforts.
• Deliver professional and responsive customer service to internal users and stakeholders.
• Communicate technical information clearly and effectively to non-technical users.
• Collaborate with IT staff to ensure timely issue resolution and customer satisfaction.
• Assists with inventory management of IT equipment and supplies.
• Support departmental technology initiatives and operational activities.
• Handle office supplies and technology equipment weighing up to 20 pounds as required.

Skills

Customer service

Desktop hardware

Hardware troubleshooting

Software troubleshooting

Communication skills

Problem solving

Ticket management

Teamwork

Education

High School Diploma or equivalent

Job description

HonorVet Technologies is seeking an IT Help Desk specialist to support a centralized IT environment in Los Angeles, onsite. This part-time role (20 hours/week) covers end-user support, hardware/software installations, printer operations, and documentation tasks in a fast-paced environment.

The ideal candidate has at least 2 years in IT support, strong customer service skills, and solid problem-solving abilities, capable of working independently or with a team to ensure timely issue resolution.