IT Support Specialist - Help Desk & Printer Pro

We Florida Financial; Town of Florida (NY); On-site; USD 39,000 - 48,000; Full time

Job summary

We Florida Financial in Pembroke Pines, FL is seeking a Temporary IT Support Technician to provide frontline technical help to Credit Union employees, focusing on password resets, account access, printer issues, and PC/DNA user support.

You will respond to help desk requests, document steps taken, escalate complex incidents, assist with new-hire setups, and maintain basic IT documentation to keep daily operations secure.

Qualifications

• High school diploma or equivalent required; an associate degree or technical coursework in information technology is preferred.
• One year of experience in help desk, desktop support, technical customer service, or a comparable user-support role preferred.
• Experience performing password resets, account unlocks, printer troubleshooting, and basic workstation support is preferred.
• Experience supporting PC/DNA or another core financial-services platform is preferred; training may be provided.
• CompTIA A+ or an equivalent entry-level IT certification is preferred.

Responsibilities

• Serve as the first point of contact for employee technology questions and incidents submitted by phone, ticket, email, remote session, or in person.
• Reset passwords, unlock accounts, assist with multifactor authentication, and resolve routine access issues after completing required identity-verification procedures.
• Provide PC/DNA user support, including login assistance, navigation questions, basic troubleshooting, and escalation of application or transaction-related issues.
• Troubleshoot local and network printer issues, including connectivity, print queues, drivers, toner, paper jams, scanning, and multifunction-device operation.
• Diagnose and resolve routine workstation, laptop, peripheral, Windows, Microsoft 365, network-connectivity, and approved business-application issues.
• Create, update, and close support tickets with clear descriptions of reported symptoms, troubleshooting steps, resolution, and follow-up actions.
• Escalate unresolved, recurring, security-related, or high-impact issues to the appropriate IT team member or vendor and communicate status to affected users.
• Assist with new-hire and transfer setup, including user accounts, workstation preparation, printers, approved applications, and basic technology orientation.
• Maintain basic support documentation and user instructions for common password, printer, PC/DNA, and workstation issues.
• Follow Credit Union information-security, access-control, change-management, and confidentiality requirements when providing support.
• Travel to local office locations and work outside standard business hours when required to address operational support needs.
• Perform other duties as assigned.

Skills

Vision

Speech/Hearing

Manual Dexterity

Physical Mobility

Education

High school diploma

Associate degree / IT coursework

CompTIA A+

Job description

We Florida Financial in Pembroke Pines, FL is seeking a Temporary IT Support Technician to provide frontline technical help to Credit Union employees, focusing on password resets, account access, printer issues, and PC/DNA user support.

You will respond to help desk requests, document steps taken, escalate complex incidents, assist with new-hire setups, and maintain basic IT documentation to keep daily operations secure.