Tier 1 Help Desk

DEX Imaging; Tampa (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off after 90 days

Paid holidays

Profit sharing after one year

Job summary

Jobvite, Inc. in Tampa, FL is seeking a Tech Helpdesk Technician to provide technical support for MFPs, IT software and hardware. You will rely on strong customer service, time management, and troubleshooting skills.

Duties include diagnosing issues, assisting with print driver installations, connectivity, and shared folders, routing issues to the right resource, and upholding integrity and discretion. Requirements: High School diploma, technical school or 2+ years helpdesk experience; ability

Qualifications

• High School diploma required or technical school.
• 2+ years IT helpdesk experience preferred.
• Strong customer service and troubleshooting skills.
• Able to explain technical information to a wide end-user audience.
• Team-oriented with other technicians.

Responsibilities

• Provide support for MFPs, print drivers, connectivity, and shared folders.
• Diagnose and troubleshoot technical issues.
• Route and redirect IT-related issues to appropriate resources.
• Demonstrate strong customer service with attention to detail and accuracy.
• Maintain integrity and discretion with routine customer service issues.

Skills

Customer service

Troubleshooting

Communication

Teamwork

MFP/Printer support

Education

High School diploma

Technical school

2+ years IT helpdesk experience

Tools

Mac hardware

PC hardware

Printers

Scanners

Mobile devices (iOS/Android)

Windows OS (7/10)

Job description

We are searching for a Tech Helpdesk Technician to provide technical support for a variety of MFP’s (multi-function printers) IT related software and hardware technologies. This position uses exceptional customer service, time management, and troubleshooting skills.

Duties and Responsibilities

• Demonstrates strong customer service skills with attention to detail and accuracy.
• Ability to diagnose and troubleshoot technical issues.
• Provide support to customers on print driver installations, connectivity issues, and configuring shared folders.
• Track, route, and redirect MFP IT related issues to appropriate resource.
• Maintain a high degree of integrity and discretion with routine customer service related issues.

Experience and Qualifications

• High School diploma required, technical school or 2 plus years of IT helpdesk experience
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information, both verbal and written, to a wide range of end users.
• Ability to work as a team with other technicians to accomplish tasks.
• Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android).
• Ability to diagnose and resolve basic technical issues
• Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10.
• After 90 days, accrue paid time off
• Paid holidays
• After one-year anniversary, eligible for employee profit sharing plan