IT Help Desk Technician — On‑Call Support & Growth

Transdev; Massachusetts; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Vacation (minimum of two weeks)

Sick days (8 days)

Holidays (12 days)

401(k) retirement plan

Medical, dental, vision, and life insurance

Short-term disability

Job summary

Transdev is hiring an IT Help Desk Technician in Massachusetts. This role involves providing technical support and assistance to users regarding computer systems and software. You will diagnose issues, provide timely resolutions, and maintain IT systems.

Ideal candidates will have technical support experience and strong troubleshooting skills. The position offers competitive compensation, standard benefits, and a focus on user support and satisfaction.

Qualifications

• Proven experience working in a technical support role.
• Ability to support wireless technologies including phone and tablets.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide first-line support and technical assistance to users.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, configure, and maintain computer systems and software.

Skills

Technical support experience

Troubleshooting

Communication skills

Customer-focused approach

Knowledge of operating systems (Windows, macOS, Linux)

Education

IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional)

Tools

Remote support tools

Ticketing systems

Job description

Transdev is hiring an IT Help Desk Technician in Massachusetts. This role involves providing technical support and assistance to users regarding computer systems and software. You will diagnose issues, provide timely resolutions, and maintain IT systems.

Ideal candidates will have technical support experience and strong troubleshooting skills. The position offers competitive compensation, standard benefits, and a focus on user support and satisfaction.