It Technician

Transdev; Massachusetts; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Vacation (minimum of two weeks)

Sick days (8 days)

Holidays (12 days)

401(k) retirement plan

Medical, dental, vision, and life insurance

Short-term disability

Job summary

Transdev is hiring an IT Help Desk Technician in Massachusetts. This role involves providing technical support and assistance to users regarding computer systems and software. You will diagnose issues, provide timely resolutions, and maintain IT systems.

Ideal candidates will have technical support experience and strong troubleshooting skills. The position offers competitive compensation, standard benefits, and a focus on user support and satisfaction.

Qualifications

• Proven experience working in a technical support role.
• Ability to support wireless technologies including phone and tablets.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide first-line support and technical assistance to users.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, configure, and maintain computer systems and software.

Skills

Technical support experience

Troubleshooting

Communication skills

Customer-focused approach

Knowledge of operating systems (Windows, macOS, Linux)

Education

IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional)

Tools

Remote support tools

Ticketing systems

Job description

Hiring immediately for IT Help Desk Technician

Benefits

• Competitive compensation $60,000 to $65,000/year
• Vacation: minimum of two (2) weeks
• Sick days: 8 days
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Overview

The position of IT Help Desk Technician involves providing technical assistance and support to internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.

Responsibilities

• Provide first-line support and technical assistance to users via phone, email, or in person.
• Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
• Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as updates, patches, and system backups.
• Create and update technical documentation, user guides, and knowledge base articles.
• Assist in the deployment and rollout of new hardware and software solutions.
• Maintain and update local asset inventory.
• Conduct training sessions and workshops to educate users on IT best practices and procedures.
• Collaborate with other IT team members to improve processes and procedures.
• Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.

Qualifications

• Proven experience working in a technical support role, preferably in an IT help desk environment.
• Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
• Must be able to write system documentation for new and existing programs.
• Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
• Must have the ability to prioritize and deal with time pressures and daily system problems.
• Ability and willingness to learn applications and provide support.
• Ability to support wireless technologies including phone and tablets.
• Ability to support LAN phone technology.
• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting common technical issues and providing timely resolutions.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with remote support tools and ticketing systems.
• IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
• Knowledge of networking concepts and protocols is desirable.

Physical Demands

• 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Must be able to lift fifty (50) pounds.

Pre-Employment Requirements

• Must submit to drug testing and a background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug-Free Workplace

Transdev maintains a drug-free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Applicants must successfully pass a pre-employment drug screen.

EEO Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Job Information

Job Category: Information Technology (IT)

Job Type: Full Time

Pay Group: ALA

Req ID: 8319

Cost Center: 167