It Technician

Transdev North America; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and sick days

Job summary

Transdev North America is hiring an IT Help Desk Technician in Boston, Massachusetts, to provide technical assistance to internal users and ensure maximum productivity. The role involves diagnosing and resolving software and hardware issues while collaborating with the IT team.

You will assist in maintaining IT systems and advise on technology improvements. The position offers competitive compensation between $60,000 to $65,000 per year and an array of benefits.

Qualifications

• Proven experience in a technical support role, preferably IT help desk.
• Ability to effectively prioritize tasks in a fast-paced environment.
• Must be able to write system documentation for new and existing programs.

Responsibilities

• Provide first-line support and technical assistance to users.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, configure, and maintain computer systems and applications.

Skills

Technical support experience

Troubleshooting

Communication skills

Analytical skills

Knowledge of Windows, macOS, Linux

Remote support tools

Education

IT certifications (e.g., Network+, CompTIA A+)

Job description

Hiring immediately for IT Help Desk Technician

Benefits

• Competitive compensation $60,000 to $65,000/year
• Vacation: minimum of two (2) weeks
• Sick days: 8 days
• Holidays: 12 days; 9 standard and 3 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Overview

The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.

Responsibilities

• Provide first-line support and technical assistance to users via phone, email, or in person.
• Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
• Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as updates, patches, and system backups.
• Create and update technical documentation, user guides, and knowledge base articles.
• Assist in the deployment and rollout of new hardware and software solutions.
• Maintain and update local asset inventory.
• Conduct training sessions and workshops to educate users on IT best practices and procedures.
• Collaborate with other IT team members to improve processes and procedures.
• Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.

Qualifications

• Proven experience working in a technical support role, preferably in an IT help desk environment.
• Available to be on call 24/7 (including holidays) to assist in computer and network emergency situations.
• Must be able to write system documentation for new and existing programs.
• Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
• Must have the ability to prioritize and deal with time pressures and daily system problems.
• Ability and willingness to learn applications and provide support.
• Ability to support wireless technologies including phone and tablets.
• Ability to support LAN phone technology.
• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting common technical issues and providing timely resolutions.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with remote support tools and ticketing systems.
• IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
• Knowledge of networking concepts and protocols is desirable.

Physical Demands

• 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Must be able to lift fifty (50) pounds.

Pre-employment Requirements

• Must submit to drug testing and a background check.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug-Free Workplace

• Transdev maintains a drug-free workplace.
• Applicants must be eligible to work in the United States without sponsorship and must successfully pass a pre-employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.