IT Help Desk Technician — Level 1 Client Services

ttmtech; St. Louis (MO); In loco; USD 25.000 - 39.000; Tempo pieno

Descrizione del lavoro

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician to be the first point of contact for end-user IT support, handling hardware, software, and network issues. You will troubleshoot, log requests, and guide users through solutions with a service-focused approach.

The role covers help desk support, account administration, desktop and printing tasks, and basic software maintenance. A strong customer focus and solid communication are essential for success.

Competenze

• Experience providing Level 1 IT support for end users.
• Familiarity with ticketing systems and SLA adherence.
• Ability to communicate technical information clearly to non-technical users.

Mansioni

• Help Desk Support (40%): provide first-line technical support via phone, email, and ticketing system; log requests with complete details; guide users through troubleshooting; escalate to Level 2 as needed; document solutions for knowledge base.
• Account Administration & User Management (40%): perform Active Directory maintenance; assist with new hires; support VoIP user admin and device management; ensure access per security policies.
• Desktop & Laptop Support (10%): install and configure PC hardware/software; diagnose hardware issues; coordinate repairs with vendors; manage asset deployment.
• Software Support: install and troubleshoot Office and approved apps; handle updates/patches; support Oracle/Java-based apps and browsers.
• Printing Support: diagnose printer issues; install drivers; assist with setup and troubleshooting.
• Network & Connectivity Support (10%): troubleshoot WAN/WLAN; assist with VPN and remote access; resolve email/network access problems.
• After-Hours & On-Call Support: participate in rotating schedule; respond to incidents outside business hours.
• Documentation & Knowledge Management: log activities; create/update knowledge base; maintain inventory records; document procedures.

Conoscenze

Customer service

Help desk support

Call center

Communication skills

Technical aptitude

Ticketing system

Microsoft Office

End-user training

Strumenti

Active Directory

VoIP

VPN

Oracle

Java

Ticketing system

Printer drivers

Meeting Suite

Descrizione del lavoro

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician to be the first point of contact for end-user IT support, handling hardware, software, and network issues. You will troubleshoot, log requests, and guide users through solutions with a service-focused approach.

The role covers help desk support, account administration, desktop and printing tasks, and basic software maintenance. A strong customer focus and solid communication are essential for success.