IT Help Desk Specialist

TTM Technologies, Inc.; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Dental & Vision insurance

Life insurance

Flexible Spending Account

Health Savings Account

Job summary

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician to join our IT team in St. Louis.

You will provide frontline end-user support for hardware, software, and network issues, diagnose problems, and document resolutions to maintain service quality and SLA adherence. The ideal candidate has strong communication skills, customer focus, and a hands-on approach to troubleshooting. The role involves after-hours on-call rotation and collaboration with Level 2 engineers to resolve more

Qualifications

• Minimum 2-3 years of Help Desk or desktop support experience in a corporate environment.
• Experience with ticketing systems and ITSM tools is preferred.
• Call center or customer service experience is a plus.

Responsibilities

• Provide first-line technical support via phone, email, and ticketing system.
• Log all support requests with accurate information and diagnose issues.

Skills

Customer service

Communication

Troubleshooting

Documentation

Education

High school diploma or equivalent

Associate degree preferred

IT certifications preferred

Tools

Active Directory

VoIP systems

VPN

Mobile Device Management

Oracle applications

Java

Microsoft Office/Outlook/Teams/OneDrive

Ticketing/ITSM tools

Job description

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician to join our IT team in St. Louis.

You will provide frontline end-user support for hardware, software, and network issues, diagnose problems, and document resolutions to maintain service quality and SLA adherence. The ideal candidate has strong communication skills, customer focus, and a hands-on approach to troubleshooting. The role involves after-hours on-call rotation and collaboration with Level 2 engineers to resolve more