IT Client Services

ttmtech; St. Louis (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

TTM Technologies, Inc. is seeking a Client Services Level 1 Technician to be the first point of contact for end-user IT support, handling hardware, software, and network issues. You will troubleshoot, log requests, and guide users through solutions with a service-focused approach.

The role covers help desk support, account administration, desktop and printing tasks, and basic software maintenance. A strong customer focus and solid communication are essential for success.

Qualifications

• Experience providing Level 1 IT support for end users.
• Familiarity with ticketing systems and SLA adherence.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Help Desk Support (40%): provide first-line technical support via phone, email, and ticketing system; log requests with complete details; guide users through troubleshooting; escalate to Level 2 as needed; document solutions for knowledge base.
• Account Administration & User Management (40%): perform Active Directory maintenance; assist with new hires; support VoIP user admin and device management; ensure access per security policies.
• Desktop & Laptop Support (10%): install and configure PC hardware/software; diagnose hardware issues; coordinate repairs with vendors; manage asset deployment.
• Software Support: install and troubleshoot Office and approved apps; handle updates/patches; support Oracle/Java-based apps and browsers.
• Printing Support: diagnose printer issues; install drivers; assist with setup and troubleshooting.
• Network & Connectivity Support (10%): troubleshoot WAN/WLAN; assist with VPN and remote access; resolve email/network access problems.
• After-Hours & On-Call Support: participate in rotating schedule; respond to incidents outside business hours.
• Documentation & Knowledge Management: log activities; create/update knowledge base; maintain inventory records; document procedures.

Skills

Customer service

Help desk support

Call center

Communication skills

Technical aptitude

Ticketing system

Microsoft Office

End-user training

Tools

Active Directory

VoIP

VPN

Oracle

Java

Ticketing system

Printer drivers

Meeting Suite

Job description

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .

Additional information can be found at www.ttm.com

The Client Services Level 1 Technician serves as the first point of contact for end-user technical support, providing timely and professional assistance with hardware, software, and network-related issues. This role is responsible for troubleshooting and resolving Level 1 incidents, escalating complex issues appropriately, and ensuring exceptional customer service. The ideal candidate will demonstrate strong technical aptitude, excellent communication skills, and a customer-focused approach to IT support.

Key Responsibilities

Help Desk Support (40%)

Call Center Operations:

• Provide first-line technical support via phone, email, and ticketing system for company users
• Create and log all support requests in the ticketing system with accurate and complete information
• Perform initial problem diagnosis and guide users through step-by-step troubleshooting solutions
• Resolve Level 1 end-user issues including password resets, account unlocks, and basic application support
• Clearly communicate technical solutions to end-users in a user-friendly, professional manner
• Escalate more complex issues to Level 2 support or appropriate team members following established procedures
• Provide one-on-one end-user training and guidance as needed
• Contribute to knowledge base by documenting solutions and creating FAQ materials
• Meet or exceed Help Desk service level agreements (SLAs) and performance metrics

Account Administration & User Management (40%)

• Perform Active Directory user account maintenance (password resets, account unlocks, group membership)
• Assist with new hire account provisioning and termination processing
• Support VoIP phone system user administration and troubleshooting
• Assist users with mobile device management
• Support Meeting Suite and other collaboration tools
• Maintain user access according to established security policies and procedures

Desktop & Laptop Support (10%)

Hardware Support:

• Install, configure, and set up end-user PC and laptop hardware, software, and peripherals
• Diagnose and resolve hardware issues including desktops, laptops, monitors, keyboards, mice, and docking stations
• Perform basic hardware repairs for equipment not covered by vendor maintenance agreements
• Coordinate timely repair of equipment covered by third-party vendor maintenance agreements
• Lift and move equipment up to 50 lbs. (with assistance for heavier items)
• Order, tag, deliver, and deploy new equipment following asset management procedures

Software Support:

• Install and troubleshoot Microsoft Office and other approved desktop applications
• Resolve software installation, configuration, and performance issues
• Assist with application updates and patches
• Support business-critical applications including Oracle, Java-based applications, and web browsers

Printing Support:

• Diagnose and resolve network and local printer issues
• Install and configure printer drivers
• Assist with printer setup and connection troubleshooting

Network & Connectivity Support (10%)

• Troubleshoot basic network connectivity issues (wired and wireless)
• Assist users with VPN connectivity and remote access issues
• Resolve email, internet, and network access problems
• Support remote access tools
• Assist with basic LAN cabling and network equipment installation (under supervision)

After-Hours & On-Call Support:

• Participate in rotating on-call schedule to provide after-hours support as needed
• Respond to critical incidents outside of normal business hours
• Maintain availability and responsiveness during assigned on-call periods

Documentation & Knowledge Management:

• Document all support activities in the ticketing system with detailed notes and resolution steps
• Create and update knowledge base articles for common issues
• Maintain accurate hardware and software inventory records
• Contribute to process documentation and procedure updates