IT Help Desk Technician I

Cascade Management; Tigard (OR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Rx

PTO

11 paid holidays

Disability insurance

Life insurance

EAP

Flex benefits

Job summary

Cascade Management, Inc. is seeking an IT Support Tech I to install, maintain, test and repair systems and networks at our Tigard corporate office. The role provides first-level end-user support and training, handling incidents and basic IT issues for staff.

Qualifications include a high school diploma or GED and 1-3 years of help desk experience, with solid knowledge of computer systems, networking and strong communication skills. Travel may be required for on-site support and new office setups.

Qualifications

• High school diploma or GED required.
• 1-3 years of direct help desk experience.
• Knowledge of computer systems, software, hardware and networking.
• Strong written and verbal communication skills.

Responsibilities

• Install, maintain, test and repair systems and networks.
• Provide first-level IT support and end-user assistance.
• Troubleshoot hardware and software problems for staff.
• Document incidents and resolutions for future reference.

Skills

Help desk experience

Communication skills

Education

High school diploma or GED

Job description

Cascade Management, Inc. is seeking an IT Support Tech I to install, maintain, test and repair systems and networks at our Tigard corporate office. The role provides first-level end-user support and training, handling incidents and basic IT issues for staff.

Qualifications include a high school diploma or GED and 1-3 years of help desk experience, with solid knowledge of computer systems, networking and strong communication skills. Travel may be required for on-site support and new office setups.