Onsite Service Desk Analyst I — Chesapeake, VA

ePlus Technology, inc.; Chesapeake (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus Technology, inc. is seeking a Service Desk Analyst I to provide Level 1 technical support on-site at Chesapeake Regional Healthcare.

You will answer calls and emails, diagnose issues, and track resolutions, ensuring strong customer service throughout the lifecycle of each service event. Ideal candidates have 1–3 years in a customer-facing service desk, familiarity with MS Office 365, and a basic hardware/equipment understanding.

Qualifications

• High School diploma or GED required.
• 1-3 years of customer-facing Service Desk experience.
• Knowledge of MS Office/O365 and basic hardware skills.
• CompTIA A+ or Networking+ preferred; Citrix knowledge a plus.

Responsibilities

• Answer technical support calls and emails for Level 1 issues.
• Diagnose, describe, and track problems through resolution.
• Maintain ticketing systems and document issues.
• Provide excellent customer service and effective communication.
• Coordinate with team and support members as needed.

Skills

Service Desk

Help Desk

Customer Service

MS Office 365

Citrix

Remote desktop

Ticketing systems

Education

High School diploma

CompTIA A+

Networking+

Tools

Service Now

Job description

ePlus Technology, inc. is seeking a Service Desk Analyst I to provide Level 1 technical support on-site at Chesapeake Regional Healthcare.

You will answer calls and emails, diagnose issues, and track resolutions, ensuring strong customer service throughout the lifecycle of each service event. Ideal candidates have 1–3 years in a customer-facing service desk, familiarity with MS Office 365, and a basic hardware/equipment understanding.