Onsite Service Desk Analyst I – Chesapeake Area

ePlus inc.; Chesapeake (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus inc. is hiring for a Service Desk Analyst I on site at Chesapeake Regional Healthcare in Chesapeake, Virginia. You will answer calls and emails, provide Level 1 technical support, and document issues to drive timely resolution.

Local candidates only. Shift: Friday to Tuesday, 7:00 AM–3:30 PM EST. Requirements include a high school diploma or GED, basic IT knowledge, MS Office, familiarity with Citrix, and ServiceNow or similar ticketing experience; CompTIA certs are a plus.

Qualifications

• Service Desk ticketing experience required.
• MS Office/Office 365 knowledge essential.
• Citrix knowledge is a strong plus.
• 1–3 years of customer‑facing Service Desk experience required.
• High School diploma or GED required; IT certs preferred.
• CompTIA A+/Network+/Security+ or related degree preferred.
• Familiarity with remote desktop triage and basic hardware issues.

Responsibilities

• Provide consistently excellent customer service to our customers.
• Respond to inquiries in person, electronically, and by phone.
• Diagnose, troubleshoot, and resolve Level 1 issues and document actions.
• Coordinate with teams to ensure timely resolutions and follow‑ups.
• Assist with high‑priority service recovery and escalations.
• Maintain accurate issue/ticketing records and updates in systems.
• Support team members as needed and contribute as a strong individual contributor.
• Adhere to corporate policies and professional conduct.

Skills

Customer service

MS Office/O365

Citrix

Remote desktop

Education

High School diploma or GED

CompTIA A+

CompTIA Network+

CompTIA Security+

Degree in Information Technology

Tools

ServiceNow

Ticketing system

Job description

ePlus inc. is hiring for a Service Desk Analyst I on site at Chesapeake Regional Healthcare in Chesapeake, Virginia. You will answer calls and emails, provide Level 1 technical support, and document issues to drive timely resolution.

Local candidates only. Shift: Friday to Tuesday, 7:00 AM–3:30 PM EST. Requirements include a high school diploma or GED, basic IT knowledge, MS Office, familiarity with Citrix, and ServiceNow or similar ticketing experience; CompTIA certs are a plus.