Help Desk Technician I - IT Support for Residents & Staff

Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC

Virginia Beach (VA)

On-site

USD 31,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, Vision Insurance (Day

Life & Disability Insurance

Job summary

Westminster-Canterbury on Chesapeake Bay is seeking a Helpdesk Technician I to join our Information Technology Team in Virginia Beach. The role focuses on providing timely technical support to residents, staff, and visitors, resolving issues, and maintaining documentation and knowledge resources.

As a full-time, hourly position, this role supports a mission-driven, not-for-profit community. The position requires strong communication skills, reliability, and a willingness to escalate complex

Qualifications

High school diploma or equivalent.
At least 1 year of troubleshooting IT hardware, software, and networks.
Customer-facing experience preferred in retail, hospitality, or similar.
Familiarity with ticketing systems such as Freshdesk/ServiceNow/Remedy/Jira.

Responsibilities

Resolve IT helpdesk tickets remotely or on-site.
Follow up with users to confirm resolutions.
Provide IT support for software, hardware, and services.
Assist residents, staff, families, vendors, and guests.
Document steps and resolutions in the ticketing system.

Skills

Google Workspace

Chrome OS

Microsoft 365

Windows OS

Web apps

Networking fundamentals

Education

High school diploma or equivalent

Tools

Freshdesk

ServiceNow

Remedy

Jira Service Desk

Job description

As a full-time, hourly position, this role supports a mission-driven, not-for-profit community. The position requires strong communication skills, reliability, and a willingness to escalate complex

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