IT Help Desk Technician I — On‑Site & Event Support

Hollywood Park Management Company, LLC.; Inglewood (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Hollywood Park is seeking an IT Help Desk Technician I to deliver hands-on technical support across our campus and during major events in Inglewood, CA. You will troubleshoot, document issues, and collaborate with cross-functional teams to ensure seamless operations for staff and guests.

Ideal candidates have 2-year IT degrees and 1–2 years of IT support experience, with strong communication and problem-solving skills, especially in fast-paced live event environments.

Qualifications

• 2 year degree in Computer Science, Computer Information Systems, Information Technology, or equivalent experience.
• 1-2 years of relevant IT support experience with event support a plus.
• Knowledge of a variety of hardware, software, desktop OS (Windows/Mac), and basic networking concepts.
• Understanding of Google Workspace products is a plus.

Responsibilities

• Provide level 1 support to end users on a variety of technical issues.
• Participate in game day and special event support, providing on-site technical and A/V assistance.
• Perform analysis, diagnosis, and resolution of desktop hardware and software issues for end users and elevate if/when appropriate following SLA processes.
• Provide excellent day-to-day technical support for customers and executives.
• Support common IT services in Google Workspace and desktop applications.
• Create, manage, and resolve Incident and Request tickets for the helpdesk team.
• Maintain detailed issue records and notes to help resolve complex problems and track recurring trends.
• Investigate recurring issues to implement process and procedure improvements.
• Collaborate with cross-functional teams to plan and support technology needs for private events.
• Ensure efficient asset management and inventory control.
• Uphold a strong work ethic and commitment to high performance standards.

Skills

Communication skills

Troubleshooting

Live event support

Time management

Education

2-year IT degree

Job description

Hollywood Park is seeking an IT Help Desk Technician I to deliver hands-on technical support across our campus and during major events in Inglewood, CA. You will troubleshoot, document issues, and collaborate with cross-functional teams to ensure seamless operations for staff and guests.

Ideal candidates have 2-year IT degrees and 1–2 years of IT support experience, with strong communication and problem-solving skills, especially in fast-paced live event environments.